Administration Assistant

svha; Melbourne; On-site; AUD 48,000 - 52,000; Part time

Benefits offered by this job

Salary packaging

Wellbeing initiatives

Confidential counselling

Work-life balance

Fitness Passport

Professional development

Career advancement opportunities

Staff discounts

Local Fitzroy location

Job summary

St Vincent's Hospital Melbourne (SVHM) invites applications for Administration Assistants to join the Bolte Wing Reception and Interpreter Services teams at the Fitzroy campus. You will provide front-desk reception and broad administrative support across Allied Health Services, Interpreter Services and HIP, ensuring patients and families receive a welcoming and efficient service.

The role offers multiple part-time and casual opportunities from 3 to 12 months, up to 33 hours per week, Monday to

Qualifications

• Previous experience in reception or customer-facing roles.
• Experience across a broad range of administrative duties.
• Experience using computerised patient administration systems.
• Strong organisational skills and ability to prioritise workloads.
• Excellent interpersonal, written and verbal communication skills.
• Ability to work effectively as part of a team in a dynamic environment.

Responsibilities

• Provide front-desk reception, welcoming patients and visitors.
• Handle telephone and email enquiries and referrals.
• Provide administrative support including appointment management and data entry.
• Maintain electronic medical records and patient information.
• Assist with Medicare billing and Day Procedure admissions.
• Support clinicians and multidisciplinary teams as required.

Skills

Reception experience

Administrative duties

Customer-facing

Communication skills

Data entry

Team player

Job description

Job Description

• Multiple casual and part-time opportunities available
• Fixed Term positions from 3-12 months
• Up to 33 hours per week, Monday to Friday
• Fitzroy location
• Flexible working days and hours - negotiable

About the Role

An exciting opportunity is available for Administration Assistants to join the Bolte Wing Reception and Interpreter Services teams at St Vincent's Hospital Melbourne (SVHM). Based at our Fitzroy campus, you will provide high-quality reception and administrative support across Allied Health Services, Interpreter Services and Health Independence Programs (HIP). You will play an important role in supporting our clinical teams and ensuring patients, families and visitors receive a welcoming and efficient service. Multiple part-time and casual opportunities are available for periods of 3-12 months , working Monday to Friday for up to 33 hours per week . Working days and hours are negotiable.

Key Responsibilities

• Provide front-desk reception services, including welcoming patients and visitors and responding to telephone and email enquiries
• Provide a broad range of administrative support, including referral processing, appointment management and data entry
• Maintain accurate electronic medical records and patient information
• Assist with Medicare billing and Day Procedure admissions
• Provide administrative support to clinicians and multidisciplinary teams as required

Classification

Administration Assistant Grade 2

Salary Classification: HS2 - HS21 ($35 - $38 per hour, plus a 25% casual loading fee if employed as casual).

About You

You are an organised and approachable administration professional who enjoys working in a busy, patient-focused environment. You will bring strong communication skills, attention to detail and the ability to manage competing priorities while contributing positively to a supportive team.

To be successful in this role, you will have:

• Previous experience working in a reception or customer-facing environment
• Experience across a broad range of administrative duties
• Experience using computerised patient administration systems
• Strong organisational skills and the ability to prioritise workloads and meet deadlines
• Excellent interpersonal, written and verbal communication skills
• The ability to work effectively as part of a team in a dynamic environment
• A commitment to the values of St Vincent's Health

About the Departments

Bolte Wing Reception provides reception and administrative services to a diverse range of clinical services, including Physiotherapy, Hand Therapy, Speech Pathology, Podiatry, Prosthetics & Orthotics, Young Adults Disability Service and Polio Services Victoria. Interpreter Services, based in the Daly Wing, provides professional interpreting and translation services to support effective communication with patients, families and carers from culturally and linguistically diverse backgrounds.

What We Offer

At St Vincent's Hospital Melbourne, we are committed to supporting the wellbeing, development and career goals of our people.

You will have access to:

• Salary packaging to increase your take-home pay
• Employee wellbeing initiatives and regular events
• Confidential, solutions-focused employee counselling
• A strong focus on work/life balance
• Fitness Passport, providing access to a wide range of fitness facilities
• Regular professional development opportunities
• Career development and advancement opportunities
• Discounts and promotions through the St Vincent's Foundation
• A culture of continuous improvement
• A convenient Fitzroy location, close to Melbourne's CBD, public transport, cafes and car parking

Working at St Vincent's

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service providing a diverse range of adult clinical services. We are guided by our values of Compassion, Justice, Integrity and Excellence and are committed to creating a workplace that supports collaboration, inclusion, professional development and continuous improvement.

St Vincent's Hospital Melbourne is committed to creating an inclusive workplace

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission, and diversity reflects the community we serve. For further information regarding Aboriginal and Torres Strait Islander employment at SVHM, please visit our careers page.

SVHA has a duty of care

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine-preventable diseases in healthcare settings. Successful applicants may therefore be required to undergo mandatory immunisations/vaccinations, including influenza vaccination. Successful applicants must meet these vaccination requirements. Please contact us if you would