Manager Interpreter and Language Services / Chief Interpreter

St Vincent's Hospital Melbourne; Melbourne; Ibrido; AUD 97.000 - 107.000; Part-time

Vantaggi offerti da questo lavoro

Flexible working arrangements

Salary packaging options

Wellbeing initiatives

Fitness Passport

Professional development opportunities

Discounts and promotions

Descrizione del lavoro

St Vincent’s Hospital Melbourne is seeking an experienced Language Services leader to manage the Language Services Department on a fixed-term, part-time basis. You will oversee in-house interpreters, casual staff, booking clerks and external agencies while guiding the rollout of the Primaxis IMS.

This senior role focuses on service improvement, change management and collaboration with clinical teams to deliver timely, patient-centred interpreting and translation services, with flexible working

Competenze

• Current NAATI Certification.
• Demonstrated experience managing and/or leading a Language Services or Interpreter Services function.
• Strong leadership and people management skills, with the ability to support teams through periods of change.
• Experience in service improvement, project implementation and/or change management would be highly regarded.
• Excellent organisational, communication and stakeholder engagement skills.
• Ability to effectively manage competing priorities within a busy healthcare environment.
• Current National Criminal History Check, or willingness to obtain one.

Mansioni

• Provide operational leadership and day-to-day management of the Language Services Department.
• Lead and support in-house interpreters, casual staff and booking clerks, while coordinating services provided by external interpreter agencies.
• Lead and support the implementation of the Primaxis Interpreter Management System (IMS), including the development and embedding of new processes.
• Ensure the delivery of timely, effective and patient-centred interpreting and translation services across SVHM.
• Support quality improvement projects and initiatives within Language Services.
• Monitor service delivery and identify opportunities to improve processes, efficiency and the patient experience.
• Work collaboratively with clinical teams, Allied Health leadership and key internal and external stakeholders.

Conoscenze

Leadership

Stakeholder engagement

Communication

Organisational skills

Change management

People management

Formazione

NAATI Certification

Descrizione del lavoro

Job Description

Fixed Term, Part Time – 32 hours per week until 17 September 2027 Fitzroy location with flexible working arrangements Great senior leadership secondment opportunity available!

About the Role

An exciting opportunity is available for an experienced Language Services professional to lead the Language Services Department at St Vincent’s Hospital Melbourne on a fixed-term, part-time basis. You will provide operational leadership and management of the Language Services Department, overseeing a dedicated team of in-house interpreters, casual staff, booking clerks and external agency interpreters. You will play a key role in ensuring the delivery of high-quality, responsive and patient-centred interpreting and translation services across SVHM. A key focus of this position will be leading and supporting the team through the implementation of the Primaxis Interpreter Management System (IMS), helping to embed new processes and support a smooth transition across the service. You will also contribute to quality improvement initiatives and the ongoing development of Language Services. This is an excellent opportunity for an experienced leader to combine operational management, service improvement and project implementation within a supportive healthcare environment.

Classification

Chief Interpreter (HSUA Grade 5 $96,560 - $106,763 per annum, pro rata for part time).

Duties

• Provide operational leadership and day-to-day management of the Language Services Department.


• Lead and support in-house interpreters, casual staff and booking clerks, while coordinating services provided by external interpreter agencies.


• Lead and support the implementation of the Primaxis Interpreter Management System (IMS), including the development and embedding of new processes.


• Ensure the delivery of timely, effective and patient-centred interpreting and translation services across SVHM.


• Support quality improvement projects and initiatives within Language Services.


• Monitor service delivery and identify opportunities to improve processes, efficiency and the patient experience.


• Work collaboratively with clinical teams, Allied Health leadership and key internal and external stakeholders.

Your Contribution

• Current NAATI Certification.


• Demonstrated experience managing and/or leading a Language Services or Interpreter Services function.


• Strong leadership and people management skills, with the ability to support teams through periods of change.


• Experience in service improvement, project implementation and/or change management would be highly regarded.


• Excellent organisational, communication and stakeholder engagement skills.


• Ability to effectively manage competing priorities within a busy healthcare environment.


• Current National Criminal History Check, or willingness to obtain one.

What We Offer

• A focus on wellbeing initiatives, with regular events and programs.


• Confidential, solutions-focused employee counselling.


• Flexible working arrangements and a healthy work/life balance.


• Access to Fitness Passport – your pass to an extensive choice of fitness facilities.


• Salary packaging options to increase your take-home pay.


• Fitzroy location, close to Melbourne's CBD, public transport and some of Melbourne's best cafes.


• Discounts and promotions available through our Foundation.


• Regular professional development opportunities to support your career goals.


• A culture of continuous improvement.

About Language Services

Language Services forms part of the Allied Health and Pharmacy Program at St Vincent’s Hospital Melbourne and provides patient-centred interpreting and translation services across a diverse range of clinical programs. The department plays an important role in supporting effective communication between patients, families and healthcare professionals and ensuring culturally and linguistically diverse patients can access safe, equitable and high-quality healthcare. Language Services works closely with clinical teams across SVHM and reports operationally through the Deputy Director of Allied Health to the Director of Allied Health.

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by the values of Compassion, Justice, Integrity and Excellence.

Contact

Contact Sarah Bright - Deputy Director of Allied Health [e-mail]

Closing Date

18 November 2026 11:59pm

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

Company Overview

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.