Level 2 Support Engineer

Allura Partners; City of Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Career pathways

Learning platform access

Job summary

Allura Partners in Brisbane is seeking a Level 2 Support Engineer for our Managed Services team. This full‑time, permanent role sits in Brisbane or South East Queensland, offering hybrid work with 2 days in the office and 3 remote, and a salary up to $110,000 plus super.

You will resolve escalations from Level 1, mentor Level 1 engineers, support Windows, macOS, networking, Microsoft 365, Azure and security platforms, and maintain documentation while delivering proactive service to clients

Qualifications

• 3+ years in a technical support, service desk or managed services role.
• Strong knowledge across Windows, macOS, networking, server infra and business apps.
• Hands-on Microsoft 365 environments experience.
• Exposure to Azure, Intune, Teams, enterprise firewall and wireless platforms.
• Proven troubleshooting skills with attention to detail.
• Clear communicator who explains issues in plain language.
• Customer-first, collaborative, able to juggle priorities.
• Rostered shifts between 7am and 7pm.
• MSP experience and IT qualifications/certs are highly regarded.

Responsibilities

• Resolve complex Level 2 issues across hardware, software, networking, cloud and MS 365.
• Own escalations from Level 1 and involve Level 3 when required.
• Proactively monitor environments and update customers to resolution.
• Maintain ticket notes, docs and knowledge base articles.
• Mentor Level 1 engineers and support project rollouts and improvements.

Skills

Windows

macOS

Networking

Microsoft 365

Azure

Intune

Teams

Firewall

Wireless

Troubleshooting

Communication

Customer-focused

Education

IT qualification

ITIL/CompTIA/Microsoft/Azure certs

Job description

Level 2 Support Engineer | Managed Services | Brisbane | up to $110,000 + super

About the Company

Our client is a technology services business delivering managed ICT services and solutions to small business, enterprise and government customers across Australia. Known for a relaxed but professional environment, the business backs its people with a collaborative, supportive culture and clear pathways for growth.

The role is hybrid working - 2 days in the office, 3 remote

About the Role

This is a full-time, permanent role based in Brisbane or South East Queensland, sitting within the Managed Services team. You’ll resolve escalations from Level 1, engage Level 3 when needed, and mentor Level 1 engineers while keeping customers informed.

Benefits

• Salary range $90,000 to $110,000 + super depending on experience
• Hybrid - 2 days in the office
• Structured career pathways and access to a dedicated learning platform

Duties / Key Responsibilities

• Resolve complex Level 2 issues across hardware, software, networking, cloud and Microsoft 365, minimising customer impact and downtime
• Own escalations from Level 1, bringing in Level 3 engineers where required
• Proactively monitor customer environments and keep customers updated through to resolution
• Maintain accurate ticket notes, technical documentation and knowledge base articles
• Mentor Level 1 engineers and support project rollouts and service improvement initiatives

Skills and Experience

• 3+ years in a technical support, service desk or managed services role
• Strong technical knowledge across Windows, macOS, networking, server infrastructure and business applications
• Hands-on experience supporting and administering Microsoft 365 environments
• Exposure to Azure, Intune, Teams, and enterprise firewall and wireless platforms
• Proven troubleshooting skills with strong attention to detail
• Clear communicator who can explain technical issues in plain language
• Customer-first, collaborative and comfortable juggling competing priorities
• Availability for rostered shifts between 7am and 7pm
• MSP experience, an IT qualification and certifications such as ITIL, CompTIA, Microsoft or Azure highly regarded (working towards certification is welcome too)

About Allura Partners

Allura Partners was founded to support private equity firms by placing C‑Suits to lead, transform, and scale portfolio companies. Today, in addition to our proven private equity specialisation, we’ve become a trusted partner for major ASX‑listed and private enterprises in Australia, offering executive search, recruitment, and business transformation. Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital. We connect businesses and top‑tier talent, exceeding expectations and driving lasting impact.

Level 2 Support Engineer | Managed Services | Brisbane | up to $110,000 + super