Senior L3 App Engineer & Product Support - FinTech

State Street Corporation; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

State Street Corporation in Melbourne is seeking an experienced Level 3 Product Technical Support Engineer. You will own the most complex CRIMS issues, diagnosing root cause and bridging to Product Engineering and QA for rapid, robust resolutions.

The role emphasizes advanced troubleshooting, defect recreation with QA, and engineering liaison to prioritize non-functional requirements. Periodic off-hours support is expected.

Qualifications

• 4+ years in application or production support with Level 3 ownership.
• Strong analytical mindset with ability to diagnose complex issues.
• Hands-on SQL and relational-database fundamentals; scripting for automation.

Responsibilities

• Provide Sev1 leadership and coordinate across global teams.
• Perform deep technical troubleshooting across logs, DB state, and configurations.
• Capture evidence packs with logs, SQL analysis, and config comparisons for Engineering.
• Conduct structured root-cause analysis and classify issues.
• Reproduce defects with QA in lower environments for validation.
• Design viable workarounds to minimise impact on trading functions.
• Own escalations from Level 2 and liaise with Engineering on fixes and NF-R requirements.
• Create and manage Jira defects, feed back significant issues to Product Engineering.
• Define monitoring requirements and runbooks for operational uplift.
• Assist with New-Product readiness and deployment operability checks.

Skills

L3 ownership

SQL

Troubleshooting

Root-cause analysis

Communication

Financial Tech experience

Education

B.S. in Computer Science/Engineering/Math

Tools

Dynatrace

Datadog

SolarWinds

C#/.Net

Java

Job description

State Street Corporation in Melbourne is seeking an experienced Level 3 Product Technical Support Engineer. You will own the most complex CRIMS issues, diagnosing root cause and bridging to Product Engineering and QA for rapid, robust resolutions.

The role emphasizes advanced troubleshooting, defect recreation with QA, and engineering liaison to prioritize non-functional requirements. Periodic off-hours support is expected.