Code-Level Support Engineer: Escalations & Fixes

Interfi Systems PTY LTD; Australia; Remote; AUD 63,000 - 77,000; Full time

Job summary

Interfi Systems PTY LTD is seeking a Level 2 Customer Support specialist for its Geelong/Sydney CBD operations. This full-time role pays around AU$70,000+ plus super and sits in the CBD service delivery team.

You will handle escalations that require code-level investigation, dig into logs and configurations, and work with engineering to identify root causes and remediation. The position offers a clear path toward development work on complex fintech software.

Qualifications

• 2+ years in technical/application support or junior software development.
• Working knowledge of a programming language (C#/.NET preferred) and the ability to read and modify code.
• Strong troubleshooting skills across application logs, configuration and databases.
• Clear, client-focused written and verbal communication.
• Excellent role for someone aspiring to be a developer.

Responsibilities

• Own escalated support issues that require code-level investigation and resolution.
• Diagnose complex problems by analysing logs, configuration, data and source code.
• Work within the service delivery team alongside developers and implementation staff.
• Reproduce, document and resolve defects, and feed recurring issues back into the product.
• Mentor Level 1 Support Officers and help strengthen the knowledge base.

Skills

SQL

C#/.NET

Troubleshooting

Communication

Tools

REST APIs

CI/CD

Job description

Interfi Systems PTY LTD is seeking a Level 2 Customer Support specialist for its Geelong/Sydney CBD operations. This full-time role pays around AU$70,000+ plus super and sits in the CBD service delivery team.

You will handle escalations that require code-level investigation, dig into logs and configurations, and work with engineering to identify root causes and remediation. The position offers a clear path toward development work on complex fintech software.