Senior L3 Tech Support Engineer — Financial Trading Systems

State Street; City of Melbourne; On-site; AUD 170,000 - 210,000; Full time

Job summary

State Street seeks a Level 3 Senior Product Technical Support Engineer, AVP, to own complex CRIMS technical issues. You will diagnose root causes, reproduce defects, and design workarounds while coordinating with Product Engineering and QA.

Lead a locally based team and partner with regional Level 3 groups for effective collaboration. Key focus includes root-cause analysis, incident leadership, and ensuring high-quality resolutions.

Qualifications

• 7+ years in application or production support with L3 ownership.
• Financial-services / investment-management / trading-systems experience essential.
• Prior experience leading a small-scale support team.
• Strong analytical mindset with complex problem solving.
• Hands-on SQL and relational-database fundamentals; scripting for automation.
• Observability tooling exposure (Dynatrace, SolarWinds); C#/.Net or Java a plus.
• Excellent communication with technical and business stakeholders.
• Management-level thinking; ability to see the bigger picture.

Responsibilities

• Sev1 leadership - provide technical leadership on critical incidents.
• Advanced troubleshooting across logs, DB state, configuration, performance.
• Capture and interpret logs, SQL analysis, and runbooks for escalations.
• Root-cause analysis and classification of issues as config, data, or code.
• Defect recreation with QA teams in lower environments.
• Workaround design to minimise interruption of trading Functions.
• Escalation ownership when SOPs are absent or unknown.
• Liaise with Product Engineering to relay issues and drive fixes.
• Define monitoring requirements and improve operational controls.
• Assist with new-product readiness and deployment risks.

Skills

L3 ownership

SQL scripting

Observability tools

C#/.Net or Java

Team leadership

Financial services domain

Problem solving

Communication

Root cause analysis

Monitoring/Runbooks

Education

B.S. in Computer Science/Engineering/Mathematics

Tools

Dynatrace

SolarWinds

Job description

State Street seeks a Level 3 Senior Product Technical Support Engineer, AVP, to own complex CRIMS technical issues. You will diagnose root causes, reproduce defects, and design workarounds while coordinating with Product Engineering and QA.

Lead a locally based team and partner with regional Level 3 groups for effective collaboration. Key focus includes root-cause analysis, incident leadership, and ensuring high-quality resolutions.