Senior Insurtech Applications Support Engineer

Steadfast Group; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working arrangements

Professional development with ANZIIF

Insurance coverage program

Health and wellbeing program

Job summary

Steadfast Group in Sydney, Australia, is seeking an experienced Senior Application Support Analyst to provide Level 2 support across a suite of Insurtech applications supporting the broker network. Reporting to the Applications Support Manager, you will investigate complex incidents and perform root cause analysis to deliver effective solutions.

You will collaborate with product, development, vendor and business teams to support production releases, document troubleshooting guides, and mentor

Qualifications

• 5+ years supporting SaaS, cloud-based Insurtech or enterprise applications in a Level 2/Level 3 support environment.
• Strong insurance industry experience with knowledge of broker operations, underwriting, claims, policy administration or insurer processes.
• Advanced troubleshooting, analytical and problem-solving skills, with experience conducting root cause investigations.

Responsibilities

• Provide Level 2 application support, managing escalated incidents and service requests through to resolution within agreed service levels.
• Investigate complex technical, data and business-related issues, performing detailed root cause analysis and recommending permanent fixes.
• Analyse SQL data, application integrations and system workflows to identify and resolve operational and financial discrepancies.
• Collaborate with product, development, vendor and business teams to support production releases, incident resolution and continuous platform improvement.
• Develop support documentation, knowledge articles and troubleshooting guides while mentoring junior support team members.

Skills

SaaS support

SQL troubleshooting

Stakeholder management

Insurance industry

Tools

APIs

Job description

Steadfast Group in Sydney, Australia, is seeking an experienced Senior Application Support Analyst to provide Level 2 support across a suite of Insurtech applications supporting the broker network. Reporting to the Applications Support Manager, you will investigate complex incidents and perform root cause analysis to deliver effective solutions.

You will collaborate with product, development, vendor and business teams to support production releases, document troubleshooting guides, and mentor