Senior Enterprise App Support Lead

Talent; Geelong; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Talent International – Greater Geelong VIC is seeking a Senior Application Support Specialist to maintain and improve its enterprise application environment. You will provide advanced technical support across a diverse technology stack and drive continuous improvement within the Technology Operations team.

The role involves troubleshooting complex applications, managing incidents through to resolution, and collaborating with developers, infrastructure, and business stakeholders to enhance

Qualifications

• Extensive experience in enterprise application support or a similar technical specialist role.
• Hands-on experience with IBM Domino/Lotus Notes, Java, SQL, Oracle, Linux and/or Windows Server.
• Exposure to WebSphere, IBM MQ, Perl or XML is highly regarded.
• Experience troubleshooting complex applications and managing incidents through to resolution.
• Knowledge of ITIL processes, application lifecycle management and deployments.
• Excellent problem-solving, communication and stakeholder engagement skills.

Responsabilités

• Provide advanced technical support across a complex enterprise application portfolio.
• Investigate and resolve incidents, troubleshoot issues and implement long-term solutions.
• Support application enhancements, upgrades, deployments and system configurations.
• Work across technologies including Java, IBM Domino, SQL, Oracle, Linux and Windows Server.
• Collaborate with developers, infrastructure teams and business stakeholders.
• Drive improvements in application performance, reliability and support processes.
• Provide technical guidance and contribute to incident, problem and change management.

Connaissances

Problem-solving

Communication

Stakeholder engagement

Incident management

ITIL knowledge

Outils

IBM Domino/Lotus Notes

Java

SQL

Oracle

Linux

Windows Server

WebSphere

IBM MQ

Perl

XML

Description du poste

Talent International – Greater Geelong VIC is seeking a Senior Application Support Specialist to maintain and improve its enterprise application environment. You will provide advanced technical support across a diverse technology stack and drive continuous improvement within the Technology Operations team.

The role involves troubleshooting complex applications, managing incidents through to resolution, and collaborating with developers, infrastructure, and business stakeholders to enhance