Senior IT Support & Systems Lead - Education Campuses

Navitas; Brisbane; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Access to LinkedIn Learning for your发展

Volunteer leave (2 days/year)

Zusammenfassung

Navitas is seeking a Senior IT Support Officer to deliver advanced IT support, administer SOEs, and manage infrastructure across campuses within the C&I division. You’ll lead projects, mentor staff, and ensure compliant, high-quality IT services for staff and students.

The role covers SCCM/Jamf Pro SOE deployment, Azure/Office 365 and Google Workspace administration, and collaboration with security and EUC teams to optimise across national campuses.

Qualifikationen

• Bachelor’s degree in IT or related field or equivalent experience.
• Minimum 5 years’ experience in IT support or systems administration, including advanced desktop support for Microsoft and macOS environments.
• Proven expertise in SOE development, deployment, and management (SCCM, Jamf Pro).
• Proficiency in Google Workspace and Slack Enterprise Grid administration.
• Strong experience with network configuration, security management, and account provisioning tools.
• Demonstrated ability to lead technical projects and mentor IT support staff.
• Excellent problem-solving skills, with the ability to work independently and take initiative.
• Advanced written and verbal communication skills, with the ability to communicate technical concepts to non-technical users effectively.
• ITIL certification or equivalent framework knowledge.
• Experience with software licensing management and vendor negotiations.
• Scripting skills (e.g., PowerShell, Bash) for automation tasks.
• Experience in managing networked audio/video systems in educational environments.

Aufgaben

• Provide timely and effective first and second-level IT support for desktop hardware, software, network configurations, and classroom technology.
• Monitor and respond to helpdesk requests, including LMS issues, via phone, email, and other channels, escalating as needed.
• Guide and support IT Support Officers with complex technical issues across campuses.
• Build, deploy SOE for student labs using SCCM, Jamf Pro, and other tools.
• Lead testing, deployment, and maintenance of student lab environments across campuses.
• Manage Azure/Office 365, Google Workspace, and Slack Enterprise Grid environments.
• Coordinate with Navitas security, server, networking, and EUC teams for seamless operations.
• Provide mentorship and training; develop technical documentation and guides.
• Lead IT projects and infrastructure improvements; evaluate new technologies for potential implementation.
• Participate in national IT projects; collaborate with divisional/group IT teams and vendors.
• Deliver high-quality customer service to staff and students; communicate technical concepts clearly.
• Maintain OH&S compliance and privacy protections.

Kenntnisse

Advanced desktop support

Technical leadership

Mentoring IT staff

LMS & classroom technology

Problem solving

Effective communication

Automation scripting

ITIL knowledge

Vendor negotiations

PowerShell / Bash scripting

Network security concepts

Education technology experience

Ausbildung

Bachelor’s degree in IT or related field

Equivalent relevant experience

Tools

SCCM

Jamf Pro

Azure/Office 365 administration

Google Workspace

Slack Enterprise Grid

Printer queues / account provisioning tools

PowerShell

Jobbeschreibung

Navitas is seeking a Senior IT Support Officer to deliver advanced IT support, administer SOEs, and manage infrastructure across campuses within the C&I division. You’ll lead projects, mentor staff, and ensure compliant, high-quality IT services for staff and students.

The role covers SCCM/Jamf Pro SOE deployment, Azure/Office 365 and Google Workspace administration, and collaboration with security and EUC teams to optimise across national campuses.