IT Support Officer

Top Education Group Ltd; Sydney; Presencial; AUD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Top Education Group Ltd is seeking an IT Support specialist for our Sydney Campus to keep classroom technology, campus systems and online learning platforms running smoothly. You will work with the IT team on day-to-day support requests, equipment setup, account management and Moodle administration.

As the friendly first contact for students and staff, you will provide face-to-face help at the IT desk and around campus, deliver Moodle training, and support Microsoft 365, Outlook and Teams.

Formación

• Experience in frontline IT support for students and staff.
• Excellent verbal and written communication.
• Ability to explain technical concepts to non-technical users.
• Strong organizational and time-management skills.
• Discretion and confidentiality when handling student data.
• Interest in education technology and user-centered support.

Responsabilidades

• Respond to IT support requests and resolve routine login, software, network issues.
• Provide face-to-face help-desk support on campus.
• Deliver Moodle training and user guides for students.
• Create/maintain Moodle courses and enrollments.
• Support Microsoft 365 apps and account management.
• Configure and support campus devices, printers, and presentation systems.
• Conduct remote support sessions via Zoom.
• Assist with device setup including Windows 11 and MS 365.

Conocimientos

Customer service

Front-facing communication

Troubleshooting

Time management

Herramientas

Moodle LMS administration

Microsoft 365 suite

Outlook/Teams/SharePoint

Zoom administration

Descripción del empleo

The position provides practical, hands-on IT support for students, lecturers and administrative staff at the Sydney Campus, keeping classroom technology, campus systems and online learning platforms running smoothly. Working closely with the IT team, the role assists with day-to-day support requests, equipment setup, account management and learning platform administration to ensure a reliable technology experience for teaching and learning.

Key responsibilities

Monitor and respond to the IT Support mailbox, resolving routine login, software, network and general IT enquiries and escalating complex matters to appropriate staff.

Act as a friendly, visible first point of contact for students and staff, providing face-to-face support at the IT help desk and around campus.

Deliver training to students on the Moodle platform and mobile app, including logging in, finding courses, submitting assignments, taking quizzes, viewing grades and accessing learning resources.

Create clear, student-friendly guides, handouts and short how-to videos to support Moodle and other platform training.

Provide on-site support for campus computers, printers, projectors, televisions and classroom presentation systems, including teaching room setup.

Deliver remote support sessions via Zoom for students, lecturers and staff as required.

Set up and configure new desktops and laptops, including Windows 11, drivers, Microsoft 365 and teaching software.

Maintain classroom computers, including Deep Freeze management, Windows updates and software installations requested by lecturers.

Create and maintain Moodle courses, enrolments, permissions and course settings, and restore past course materials from backups.

Support Microsoft 365, Outlook, Teams, SharePoint and Microsoft Authenticator, including account creation, group assignment, licensing and password resets.

About you

Strong interpersonal and communication skills, with an interest in working with students and staff from diverse cultural and educational backgrounds.

A friendly, approachable and professional manner, with the confidence to work in a front-facing role and engage positively with students.

Excellent verbal communication skills, including the ability to explain technical concepts clearly and patiently to non-technical users and to present or train in small groups.

Good troubleshooting skills across Windows 11, Microsoft 365 and basic networking.

Good organisational and time-management skills, with the ability to prioritise multiple support requests.

A proactive, reliable and collaborative approach to work.

Good written communication skills and attention to detail.

Ability to exercise discretion and maintain confidentiality when handling student and staff information.

An interest in education technology and providing a high standard of user support.

Desirable: Moodle LMS administration, experience delivering training or workshops to students or adult learners, Zoom administration and online teaching support, Microsoft 365 account and licence management, Deep Freeze, NAS or printer support, IT helpdesk or support experience in higher education or a related environment.