Senior IT Support Engineer

Cadence Connect; City of Brisbane; Hybrid; AUD 90.000 - 105.000; Vollzeit

Benefits dieser Stelle

Hybrid working

9‑day fortnight

Birthday leave

Additional annual leave

Discretionary bonus

Diverse environments

Learning & development

Career progression

Supportive team

Zusammenfassung

Cadence Connect is seeking a Senior Level 2 Support Engineer to join our Managed Services team. You’ll own escalated incidents, troubleshoot complex networking and infrastructure problems, and apply a solid MS technology foundation across cloud and on‑prem environments.

The role offers hybrid working, exposure to Fortinet/Meraki networks, Microsoft 365, Windows Server and Active Directory, with mentoring responsibilities and opportunities to develop your technical capability across diverse

Qualifikationen

• Demonstrated Level 2 experience within an MSP or similar environment.
• Strong networking knowledge across TCP/IP, DNS, DHCP, VLANs and VPNs.
• Hands-on troubleshooting for firewalls, VPNs, switches and connectivity.
• Experience with Fortinet and Meraki technologies is valued.
• Solid Microsoft 365 administration and cloud tech skills.
• Exposure to Azure, Entra ID, Intune and Windows Server environments.
• Independent troubleshooting with clear customer communication.

Aufgaben

• Take ownership of escalated incidents and troubleshoot complex Level 2 issues.
• Diagnose networking problems across firewalls, switches, VLANs, VPNs, DNS, DHCP and WAN.
• Support Microsoft 365, Exchange Online, Entra ID, Intune and related cloud tech.
• Troubleshoot Windows Server, Active Directory, Group Policy and broader infra.
• Investigate Fortinet and Meraki networking issues and VPN connectivity.
• Identify root causes and implement long-term solutions.
• Contribute to deployments, projects and customer environment improvements.
• Mentor junior engineers and share knowledge across the team.

Kenntnisse

Networking

Fortinet

Meraki

Microsoft 365

Windows Server

Active Directory

Group Policy

Entra ID

Intune

Azure

VPNs

Firewalls

Troubleshooting

Customer support

Tools

Fortinet

Meraki

Jobbeschreibung

Are you a technically strong Level 2 Engineer who loves getting stuck into complex networking and infrastructure challenges?
Cadence Connect is partnering with an established and growing Managed Services Provider to recruit a Senior Level 2 Support Engineer to join their technical team.

This is an excellent opportunity for an engineer who wants more than routine support tickets. Our client is looking for someone who genuinely enjoys troubleshooting, takes ownership of complex technical problems and has a strong foundation across networking, infrastructure and Microsoft technologies.

You'll be joining a collaborative team of experienced engineers, working across diverse customer environments with plenty of opportunities to broaden your technical capability.

If you're looking for greater technical variety, genuine career progression and an employer that values work-life balance, this opportunity is well worth exploring.

The Opportunity

As a Senior Level 2 Support Engineer, you'll act as a key escalation point within the Managed Services team, resolving complex technical issues across a variety of customer environments.

Your responsibilities will include:

• Taking ownership of escalated technical incidents and troubleshooting complex Level 2 issues.
• Diagnosing networking problems across firewalls, switches, VLANs, VPNs, DNS, DHCP and WAN connectivity.
• Supporting Microsoft 365, Exchange Online, Entra ID, Intune and related cloud technologies.
• Troubleshooting Windows Server, Active Directory, Group Policy and broader infrastructure environments.
• Investigating Fortinet and Meraki networking issues, including VPN connectivity and network performance.
• Identifying root causes and implementing long‑term solutions rather than temporary fixes.
• Contributing to infrastructure deployments, technical projects and customer environment improvements.
• Supporting and mentoring junior engineers while sharing technical knowledge across the team.

Are you a technically strong Level 2 Engineer who loves getting stuck into complex networking and infrastructure challenges?
Cadence Connect is partnering with an established and growing Managed Services Provider to recruit a Senior Level 2 Support Engineer to join their technical team.

This is an excellent opportunity for an engineer who wants more than routine support tickets. Our client is looking for someone who genuinely enjoys troubleshooting, takes ownership of complex technical problems and has a strong foundation across networking, infrastructure and Microsoft technologies.

You'll be joining a collaborative team of experienced engineers, working across diverse customer environments with plenty of opportunities to broaden your technical capability.

If you're looking for greater technical variety, genuine career progression and an employer that values work-life balance, this opportunity is well worth exploring.

The Opportunity

As a Senior Level 2 Support Engineer, you'll act as a key escalation point within the Managed Services team, resolving complex technical issues across a variety of customer environments.

Your responsibilities will include:

• Taking ownership of escalated technical incidents and troubleshooting complex Level 2 issues.
• Diagnosing networking problems across firewalls, switches, VLANs, VPNs, DNS, DHCP and WAN connectivity.
• Supporting Microsoft 365, Exchange Online, Entra ID, Intune and related cloud technologies.
• Troubleshooting Windows Server, Active Directory, Group Policy and broader infrastructure environments.
• Investigating Fortinet and Meraki networking issues, including VPN connectivity and network performance.
• Identifying root causes and implementing long‑term solutions rather than temporary fixes.
• Contributing to infrastructure deployments, technical projects and customer environment improvements.
• Supporting and mentoring junior engineers while sharing technical knowledge across the team.

What We're Looking For

Strong networking capability is essential for this position!
Our client is looking for someone who can confidently investigate and resolve networking issues, not simply identify a problem before escalating it.

Ideally, you'll have:

• Demonstrated experience operating at a strong Level 2 capacity, ideally within an MSP.
• Solid networking knowledge across TCP/IP, DNS, DHCP, VLANs, VPNs, routing and switching.
• Hands‑on experience troubleshooting firewalls, VPNs, switches and network connectivity.
• Experience with Fortinet and/or Meraki technologies would be highly regarded.
• Strong Microsoft 365 administration and troubleshooting skills.
• Experience across Windows Server, Active Directory, Group Policy and Microsoft cloud environments.
• Exposure to Intune, Entra ID, Azure and virtualised infrastructure.
• The ability to independently troubleshoot complex technical issues and communicate effectively with customers.
• A genuine interest in technology, continuous improvement and developing your technical expertise.

We're particularly interested in engineers who can demonstrate their technical capability through real‑world examples of complex issues they've successfully resolved.

What's On Offer?

• $90k + Super, with additional flexibility for exceptional technical capability.
• Hybrid working arrangements.
• Access to a 9-day fortnight arrangement.
• Birthday leave and the option to purchase additional annual leave.
• Performance recognition and discretionary bonus opportunities.
• Exposure to diverse customer environments and modern technologies.
• Ongoing learning and development opportunities.
• Genuine pathways to progress into more senior technical positions.
• A supportive team environment where technical knowledge is shared and development is encouraged.

Interested?

If you're a strong Level 2 Engineer with a passion for networking, infrastructure and complex troubleshooting, we'd love to hear from you.

This opportunity is about technical capability, not simply years of experience or the title on your resume.
For further information or a confidential discussion, please contact:

Tom Callender
Principal Recruitment Consultant | Cadence Connect
0411 816 ***
*************@cadenceconnect.com.au