Senior IT Support Engineer — Client-Centric MSP

Appetency Recruitment Services; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Appetency Recruitment Services in Melbourne, Australia is seeking a Senior IT Support Engineer to join a client-focused MSP. You will deliver ICT support via phone and ticketing systems, troubleshoot hardware and software, and help maintain documentation and knowledge bases.

The role emphasizes customer service, remote monitoring, and ongoing professional development aligned with business objectives, including pursuing relevant certifications.

Responsibilities

• Troubleshoot IT equipment and software to resolve issues efficiently.
• Maintain documentation and knowledge bases for supported systems.
• Provide customer-focused ICT support via telephone, ticketing systems, and remote monitoring.

Job description

Appetency Recruitment Services in Melbourne, Australia is seeking a Senior IT Support Engineer to join a client-focused MSP. You will deliver ICT support via phone and ticketing systems, troubleshoot hardware and software, and help maintain documentation and knowledge bases.

The role emphasizes customer service, remote monitoring, and ongoing professional development aligned with business objectives, including pursuing relevant certifications.