It Support Engineer Melbourne

systemsGo; City of Knox; On-site; AUD 55,000 - 85,000; Full time

Job summary

systemsGo is seeking an IT & AV Support Technician to work at our client's Melbourne office. You will provide Level 2 desktop support, remote IT/AV assistance, and contribute to project tasks while maintaining excellent customer service.

The role requires strong communication, a proactive approach, and willingness to work occasional after-hours with compensation. MCP certification is preferred, with experience in Microsoft 365, SharePoint, and ServiceNow.

Qualifications

• 2+ years IT helpdesk or technical support experience.
• Diploma/Degree in Computer Science/Information Technology preferred but not essential.
• Microsoft MCP certification preferred.

Responsibilities

• Provide Level 2 desktop support at client’s office.
• Provide helpdesk and remote support for IT and AV equipment.
• Complete project tasks as instructed by the client.
• Occasional after-hours work with appropriate compensation.

Skills

Customer focus

2+ years IT helpdesk

Team player

Microsoft MCP

Microsoft 365

SharePoint

AV systems

ServiceNow

Education

Diploma/Degree in CS/IT

Tools

ServiceNow

SharePoint

Microsoft 365

Job description

Position: IT & AV Support Technician
Location:Caribbean Drive, Scoresby, Melbourne, VIC 3179

systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

Responsibilities (but not limited):

• Provide Level 2 desktop support at client’s office
• Provide helpdesk and remote support for IT and AV equipment
• Complete project tasks as instructed by the client
• Occasional after-hours work with appropriate compensation

Requirements:

• Pro-active, customer focused, and comfortable dealing with end users directly
• Able to describe issues clearly to end users and client management, and report on results effectively
• 2+ years experience in IT helpdesk role or technical support role
• Comfortable working in a team
• Microsoft MCP certification preferred
• Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
• Experience with AV systems and providing meeting support
• Experience with helpdesk ticketing systems including ServiceNow
• Diploma/Degree in Computer Science/Information Technology is preferred but not essential

About Us:

systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.