Senior IT Service Manager - ITIL & ServiceNow Leader

Xpt Software Australia Pty Ltd; Western Australia; On-site; AUD 150,000 - 210,000; Full time

Job summary

XPT Software Australia Pty Ltd in Perth seeks an IT Service Manager with 15+ years of ITSM experience to oversee and mature the service management ecosystem for a major client. You will drive end-to-end ownership of Incident, Problem, Change, Request, Knowledge, and Monitoring functions to ensure service stability and value delivery.

The role requires strong ITIL expertise, stakeholder engagement across multi-vendor environments, and hands-on familiarity with ServiceNow; ServiceNow

Qualifications

• 15+ years of IT service management experience.
• Strong ITIL knowledge and service-delivery mindset.
• Proven leadership across cross-functional teams and vendors.
• Experience overseeing enterprise ITSM platforms.

Responsibilities

• Oversee, mature, and improve the ITSM ecosystem for a major client in Perth.
• Lead incidents, problems, changes, and requests with stakeholders.
• Ensure stability, reliability, and continual service improvement.
• Collaborate across multi-vendor environments and drive value.

Skills

ITIL expertise

Operational leadership

Communication skills

Multi-vendor coordination

Tools

ServiceNow

Job description

XPT Software Australia Pty Ltd in Perth seeks an IT Service Manager with 15+ years of ITSM experience to oversee and mature the service management ecosystem for a major client. You will drive end-to-end ownership of Incident, Problem, Change, Request, Knowledge, and Monitoring functions to ensure service stability and value delivery.

The role requires strong ITIL expertise, stakeholder engagement across multi-vendor environments, and hands-on familiarity with ServiceNow; ServiceNow