Senior IT Service Manager — ITIL & ServiceNow Lead (Perth)

XPT Software; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

XPT SoftwareAustralia PTY Ltd is seeking a highly capable IT Service Manager with 15 years of experience to lead and mature the IT service management ecosystem for a major client based in Perth. You will oversee end-to-end ITSM functions including Incident, Major Incident, Problem, Change, Request, Knowledge, and Service Operations Governance, ensuring stability and stakeholder satisfaction.

You will act as operational leader for IT service delivery, driving continuous improvement, and

Qualifications

• 15 years of IT service management experience.
• Experience leading ITSM functions across multiple teams.
• Strong ITIL expertise and service delivery mindset.

Responsibilities

• Lead ITSM operations end-to-end for a major client.
• Oversee Incident, Major Incident, Problem, Change, and Request Management.
• Drive continual service improvement across business and technology teams.

Skills

ITIL expertise

Incident management

Major incident mgmt

Leadership

ServiceNow

Stakeholder mgmt

Tools

ServiceNow

Job description

XPT SoftwareAustralia PTY Ltd is seeking a highly capable IT Service Manager with 15 years of experience to lead and mature the IT service management ecosystem for a major client based in Perth. You will oversee end-to-end ITSM functions including Incident, Major Incident, Problem, Change, Request, Knowledge, and Service Operations Governance, ensuring stability and stakeholder satisfaction.

You will act as operational leader for IT service delivery, driving continuous improvement, and