IT Service Manager

XPT Software; Sydney; In loco; AUD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

XPT SoftwareAustralia PTY Ltd is seeking a highly capable IT Service Manager with 15 years of experience to lead and mature the IT service management ecosystem for a major client based in Perth. You will oversee end-to-end ITSM functions including Incident, Major Incident, Problem, Change, Request, Knowledge, and Service Operations Governance, ensuring stability and stakeholder satisfaction.

You will act as operational leader for IT service delivery, driving continuous improvement, and

Competenze

• 15 years of IT service management experience.
• Experience leading ITSM functions across multiple teams.
• Strong ITIL expertise and service delivery mindset.

Mansioni

• Lead ITSM operations end-to-end for a major client.
• Oversee Incident, Major Incident, Problem, Change, and Request Management.
• Drive continual service improvement across business and technology teams.

Conoscenze

ITIL expertise

Incident management

Major incident mgmt

Leadership

ServiceNow

Stakeholder mgmt

Strumenti

ServiceNow

Descrizione del lavoro

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Description: We are seeking a highly capable and experienced IT ServiceManager with a strong Service Management background and 15 years of experience tooversee, mature, and continuously improve the IT service management ecosystemfor one of our major clients based in Perth. This role provides end-to-endleadership across core ITSM functions including Incident & Major IncidentManagement, Problem Management, Change Enablement, Request Management,Knowledge Management, Service Operations Governance, Monitoring & EventManagement, and Service Performance Management.

You will act as the operational leader for IT service delivery, ensuringstability, reliability, stakeholder satisfaction, and continual serviceimprovement across business and technology teams. The role requires strong ITILexpertise, operational leadership experience, and hands-on familiarity withenterprise service management platforms such as ServiceNow. ServiceNowadministration knowledge is advantageous but not mandatory.

This position requires a service-oriented leader with excellent communicationskills, the ability to influence across multi-vendor environments, and apassion for driving operational excellence and business value.