IT Service Management Lead | ITIL Expert | ServiceNow

XPT Software Australia; Western Australia; On-site; AUD 150,000 - 230,000; Full time

Job summary

XPT Software Australia in Perth is seeking a highly capable IT Service Manager with a strong ITSM background and 15 years of experience to oversee, mature and continuously improve the IT service management ecosystem for our major client.

You will provide end-to-end leadership across Incident & Major Incident, Problem Management, Change Enablement, Request, Knowledge, Governance, Monitoring & Event, and Service Performance Management, ensuring stability and stakeholder satisfaction.

Qualifications

• Extensive ITSM leadership with 15+ years of experience.
• Strong ITIL expertise across incident, problem, change, and knowledge management.
• Hands-on familiarity with ServiceNow or similar enterprise platforms; admin knowledge advantageous.
• Ability to influence across multi-vendor environments and drive continuous improvement.

Responsibilities

• Oversee, mature and continuously improve the ITSM ecosystem for a major client.
• Lead Incident and Major Incident Management, Problem Management, Change Enablement, and Request Management.
• Drive Service Operations Governance, Monitoring and Event Management, and Service Performance Management.
• Ensure stability, reliability, and stakeholder satisfaction; promote continual service improvement.
• Provide operational leadership across business and technology teams.

Skills

IT service management

ITIL

Leadership

Stakeholder management

Communication

ServiceNow

Tools

ServiceNow

Job description

XPT Software Australia in Perth is seeking a highly capable IT Service Manager with a strong ITSM background and 15 years of experience to oversee, mature and continuously improve the IT service management ecosystem for our major client.

You will provide end-to-end leadership across Incident & Major Incident, Problem Management, Change Enablement, Request, Knowledge, Governance, Monitoring & Event, and Service Performance Management, ensuring stability and stakeholder satisfaction.