It Service Manager

Xpt Software Australia Pty Ltd; Western Australia; On-site; AUD 150,000 - 210,000; Full time

Job summary

XPT Software Australia Pty Ltd in Perth seeks an IT Service Manager with 15+ years of ITSM experience to oversee and mature the service management ecosystem for a major client. You will drive end-to-end ownership of Incident, Problem, Change, Request, Knowledge, and Monitoring functions to ensure service stability and value delivery.

The role requires strong ITIL expertise, stakeholder engagement across multi-vendor environments, and hands-on familiarity with ServiceNow; ServiceNow

Qualifications

• 15+ years of IT service management experience.
• Strong ITIL knowledge and service-delivery mindset.
• Proven leadership across cross-functional teams and vendors.
• Experience overseeing enterprise ITSM platforms.

Responsibilities

• Oversee, mature, and improve the ITSM ecosystem for a major client in Perth.
• Lead incidents, problems, changes, and requests with stakeholders.
• Ensure stability, reliability, and continual service improvement.
• Collaborate across multi-vendor environments and drive value.

Skills

ITIL expertise

Operational leadership

Communication skills

Multi-vendor coordination

Tools

ServiceNow

Job description

XPT Software Australia Pty Ltd | Contract

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Description: We are seeking a highly capable and experienced IT ServiceManager with a strong Service Management background and 15 years of experience to oversee, mature, and continuously improve the IT service management ecosystem for one of our major clients based in Perth. This role provides end-to-end leadership across core ITSM functions including Incident & Major Incident Management, Problem Management, Change Enablement, Request Management, Knowledge Management, Service Operations Governance, Monitoring & Event Management, and Service Performance Management.

You will act as the operational leader for IT service delivery, ensuring stability, reliability, stakeholder satisfaction, and continual service improvement across business and technology teams. The role requires strong ITIL expertise, operational leadership experience, and hands-on familiarity with enterprise service management platforms such as ServiceNow. ServiceNow administration knowledge is advantageous but not mandatory.

This position requires a service-oriented leader with excellent communication skills, the ability to influence across multi-vendor environments, and a passion for driving operational excellence and business value.