IT Service Desk Analyst - 2-Year Contract (Adelaide)

Relationships Australia; Adelaide; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Relationships Australia is seeking an IT Service Desk Analyst to join the Information Technology & Digital team in Adelaide. The role focuses on diagnosing and repairing hardware and software issues on servers and client PCs, while maintaining cloud infrastructure and core network services for RASA systems.

The ideal candidate will have Windows Server and Active Directory experience, asset management skills, and at least 2 years in IT.

Qualifications

• Diagnosis and repair of hardware and software issues on servers and client computers (in IT).
• Experience maintaining cloud infrastructure and related services (AWS, storage, network).
• Root-cause analysis to reduce recurring technical problems.
• Managing hardware, licenses, warranties, and asset records.

Responsibilities

• Maintain cloud infrastructure and telecommunications infrastructure (AWS, IP PABX, WAN, LAN) for RASA systems.
• Oversee hardware and software asset management including acquisition, transfer and disposal.
• Deploy, configure and secure desktop and mobile devices within the network.
• Manage user access and maintain security levels across RASA systems.

Skills

Hardware troubleshooting

Cloud infrastructure

Active Directory

Windows 10/Server

Network basics

Education

Bachelor’s degree AQF Level 7 in IT/Networking/CS

Tools

AWS

PABX

SD-WAN

Firewall

Job description

Relationships Australia is seeking an IT Service Desk Analyst to join the Information Technology & Digital team in Adelaide. The role focuses on diagnosing and repairing hardware and software issues on servers and client PCs, while maintaining cloud infrastructure and core network services for RASA systems.

The ideal candidate will have Windows Server and Active Directory experience, asset management skills, and at least 2 years in IT.