Senior IT Onsite Support Technician – MSP Projects

ClearPath MSP PTY LTD; Sydney; On-site; AUD 90,000 - 100,000; Full time

Job summary

Clearpath MSP in Sydney is seeking a Level 2-2.5 IT Support Technician to own issue resolution and work directly with clients across MSP environments. This role offers hands-on problem solving and opportunities to impact client outcomes beyond ticket triage.

You will troubleshoot Microsoft 365, Active Directory, Windows Server products, and network fundamentals while delivering both remote and onsite support. Travel to client sites is required and visa sponsorship is not provided.

Qualifications

• 5+ years' experience in IT support, preferably in an MSP environment.
• Strong troubleshooting skills across Microsoft technologies.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple client requests.

Responsibilities

• Troubleshoot and resolve Level 2 and Level 2.5 support issues.
• Support Microsoft 365 environments including Exchange Online, Teams and SharePoint, Entra ID and Intune.
• Manage Active Directory users, permissions, policies and group management.
• Diagnose networking issues including DNS, DHCP, VPN and firewall connectivity.
• Deliver onsite support and maintain strong client relationships.
• Participate in infrastructure upgrades, migrations and IT projects.
• Document solutions and contribute to continuous improvement initiatives.

Skills

5+ years IT support

Troubleshooting skills

English communication

Customer service

Prioritise workloads

Tools

ConnectWise

RMM tools

PSA tools

Microsoft 365 admin tools

Job description

Clearpath MSP in Sydney is seeking a Level 2-2.5 IT Support Technician to own issue resolution and work directly with clients across MSP environments. This role offers hands-on problem solving and opportunities to impact client outcomes beyond ticket triage.

You will troubleshoot Microsoft 365, Active Directory, Windows Server products, and network fundamentals while delivering both remote and onsite support. Travel to client sites is required and visa sponsorship is not provided.