Level 2 MSP: Service Desk & Field Support (Onsite/Remote)

IT&C; Sydney; On-site; AUD 65,000 - 100,000; Full time

Job summary

IT&C is seeking a Level 2 Service Desk & Field Support technician to support our growing MSP operations from our Castle Hill office in Sydney. You will resolve issues across Windows and Mac OS, administer Microsoft 365, and manage AD environments with on-site visits as needed.

Ideal candidates have at least 2 years in an MSP support role, strong end-user communication skills, and familiarity with ConnectWise Manage and Datto RMM for ticketing and remote management.

Qualifications

• 2+ years in a Level 2 MSP/Service Desk role.
• Strong troubleshooting for Windows and Mac OS environments.
• Experience administering Microsoft 365 (Exchange/SharePoint/OneDrive) and related services.
• Familiarity with ticketing systems (ConnectWise Manage) and RMM tools (Datto).
• Solid networking knowledge (DHCP/DNS/LAN/WLAN/WAN).
• Excellent customer service and communication skills.

Responsibilities

• Provide Onsite and Remote support to a diverse customer base.
• Troubleshoot OS and application issues (Windows/Mac).
• Administer Microsoft 365 (Exchange/SharePoint/Device Management).
• Manage Active Directory (On-Prem, Azure AD, Hybrid).
• Visit sites for direct support as required.

Skills

Windows

Mac OS

Microsoft 365

Active Directory

Networking

ConnectWise

Datto RMM

Datto Backup

Sophos XDR

Tools

IT Glue

Job description

IT&C is seeking a Level 2 Service Desk & Field Support technician to support our growing MSP operations from our Castle Hill office in Sydney. You will resolve issues across Windows and Mac OS, administer Microsoft 365, and manage AD environments with on-site visits as needed.

Ideal candidates have at least 2 years in an MSP support role, strong end-user communication skills, and familiarity with ConnectWise Manage and Datto RMM for ticketing and remote management.