IT Onsite Support Technician (Level 2-2.5) – MSP

ClearPath MSP PTY LTD; Sydney; On-site; AUD 90,000 - 100,000; Full time

Job summary

Clearpath MSP in Sydney is seeking a Level 2-2.5 IT Support Technician to own issue resolution and work directly with clients across MSP environments. This role offers hands-on problem solving and opportunities to impact client outcomes beyond ticket triage.

You will troubleshoot Microsoft 365, Active Directory, Windows Server products, and network fundamentals while delivering both remote and onsite support. Travel to client sites is required and visa sponsorship is not provided.

Qualifications

• 5+ years' experience in IT support, preferably in an MSP environment.
• Strong troubleshooting skills across Microsoft technologies.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple client requests.

Responsibilities

• Troubleshoot and resolve Level 2 and Level 2.5 support issues.
• Support Microsoft 365 environments including Exchange Online, Teams and SharePoint, Entra ID and Intune.
• Manage Active Directory users, permissions, policies and group management.
• Diagnose networking issues including DNS, DHCP, VPN and firewall connectivity.
• Deliver onsite support and maintain strong client relationships.
• Participate in infrastructure upgrades, migrations and IT projects.
• Document solutions and contribute to continuous improvement initiatives.

Skills

5+ years IT support

Troubleshooting skills

English communication

Customer service

Prioritise workloads

Tools

ConnectWise

RMM tools

PSA tools

Microsoft 365 admin tools

Job description

Clearpath MSP | Sydney | Full-Time

This role is ideal for someone who enjoys solving technical problems, working directly with clients, and taking ownership of issues through to resolution. If you're looking for a position where you can make an impact rather than simply process tickets, we'd love to hear from you.

About Us

At Clearpath, we help businesses remove the friction from technology.

Our approach is simple: provide clear advice, reliable systems, and responsive support that clients can trust. As we continue to grow, we're looking for an experienced Level 2-2.5 IT Support Technician to join our team.

www.clearpathmsp.com.au

Why Join Clearpath?

We believe great technicians should have the opportunity to solve meaningful problems, develop their skills and work closely with clients.

A supportive and highly capable technical team

Exposure to a wide variety of technologies and industries

Opportunities to work on projects and infrastructure, not just support tickets

Career development and ongoing learning opportunities

A culture that values initiative, accountability and professionalism

Salary: $90,000 – $100,000, based on experience

About You

You are a capable and confident IT professional who enjoys both technical challenges and client interaction.

5+ years' experience in IT support, preferably within an MSP environment

Strong troubleshooting skills across Microsoft technologies

Strong English communication skills, both written and spoken

Experience administering Microsoft 365 environments

Solid understanding of Active Directory and Windows Server Products

Knowledge of networking fundamentals and troubleshooting methodologies

Excellent communication and customer service skills

Ability to prioritise workloads and manage multiple client requests

Current driver's licence and willingness to travel to client sites

Azure administration and cloud technologies

Cybersecurity and endpoint protection platforms

Backup and disaster recovery solutions

Experience with ConnectWise, RMM and PSA tools

Exposure to infrastructure projects and migrations

About the Role

You will work across a diverse range of client environments, providing both remote and onsite support while assisting with infrastructure projects and strategic IT improvements.

Key Responsibilities

Troubleshoot and resolve Level 2 and Level 2.5 support issues

Support Microsoft 365 environments including Exchange Online, Teams and SharePoint, Entra ID and Intune

Manage Active Directory users, permissions, policies and group management

Diagnose and resolve networking issues including DNS, DHCP, VPN and firewall connectivity

Support Windows desktops, servers and business-critical applications

Assist with Azure and cloud-based technologies

Deliver onsite support and maintain strong client relationships

Participate in infrastructure upgrades, migrations and IT projects

Document solutions and contribute to continuous improvement initiatives

Unfortunately Clearpath MSP is unable to provide visa sponsorship for this role. Local applicants are encouraged to apply.