Senior IT Infrastructure Lead – ANZ

Boehringer Ingelheim; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Boehringer Ingelheim Australia and New Zealand seeks a Principal Systems Engineer to drive IT infrastructure delivery and performance across ANZ. You will partner with stakeholders and lead initiatives from network upgrad es to device refreshes in a collaborative environment.

The role emphasizes operational excellence, project delivery, and ITIL governance, requiring hands-on desktop support, Windows and iOS proficiency, and strong leadership.

Qualifications

• Degree or diploma in Computer Science or IT-related fields.
• Minimum 5 years of IT infrastructure operational support and service delivery.
• Minimum 3 years in IT project management.
• Strong knowledge of desktop support (laptop & ipad), Windows OS and Apple IOS.
• Solid IT Service Management and ITIL knowledge.
• Excellent English communication and user engagement.
• Comfortable working in a matrix organization and traveling 1–3 times per year.
• Willingness to attend occasional after-hours calls (2–3 times per month).
• Strong project management, planning, coordination and presentation skills.

Responsibilities

• End-to-end accountability for all IT Infrastructure activities of Australia and New Zealand with effective stakeholder management.
• Lead the local implementation of global IT Infrastructure initiatives, including network upgrades, video conferencing, device replacement, and digital upskilling programs.
• Lead and support IT infrastructure setup for local business projects such as office renovations or relocations.
• Drive operational and audit excellence across Australia and New Zealand with reliable service delivery and KPI reporting.
• Deliver IT on-site support in Australia and oversee on-site services in New Zealand, ensuring performance and stakeholder satisfaction.

Skills

IT infrastructure

Project management

Stakeholder management

Desktop support

Windows OS

Apple iOS

ITIL

English communication

Organizational adaptability

Travel readiness

Education

Degree/Diploma in Computer Science or IT related areas

Job description

Boehringer Ingelheim Australia and New Zealand seeks a Principal Systems Engineer to drive IT infrastructure delivery and performance across ANZ. You will partner with stakeholders and lead initiatives from network upgrad es to device refreshes in a collaborative environment.

The role emphasizes operational excellence, project delivery, and ITIL governance, requiring hands-on desktop support, Windows and iOS proficiency, and strong leadership.