Principal Systems Engineer

Boehringer Ingelheim; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Boehringer Ingelheim seeks a Principal Systems Engineer to drive Local Infrastructure Management across Australia and New Zealand. You will own IT infrastructure delivery, lead global initiative rollouts locally, and partner with multiple departments to ensure reliable service and compliance.

The role requires strong project management, stakeholder engagement, and ITIL-based operations with a focus on enterprise-grade stability and continuous improvement. Occasional travel may be needed.

Qualifications

• 5+ years IT infrastructure operational support and service delivery.
• 3+ years IT Project Management experience.
• Strong knowledge in desktop support (laptop & iPad), Windows OS and Apple IOS.
• Strong IT Service Management knowledge and ITIL.
• Excellent communication in English.

Responsibilities

• End-to-end accountability for all IT Infrastructure activities of Australia and New Zealand with effective stakeholder management.
• Lead the local implementation of global IT Infrastructure initiatives, including network, video conferencing, end-user device replacement; technology rollouts, and digital upskilling programs.
• Lead and support IT infrastructure setup for local business projects as required, including office renovation or relocation project.
• Drive operational and audit excellence across Australia and New Zealand, ensuring reliable service delivery, effective execution of IT infrastructure initiatives, and strong compliance.
• Deliver IT on-site support in Australia and oversee on-site support services in New Zealand, ensuring service performance and effectiveness through stakeholder feedback, supervisory evaluation, and IT incident management KPI reporting.

Skills

IT infrastructure

Project management

Stakeholder management

ITIL

Education

Computer Science degree

Tools

Video conferencing

Windows OS

Apple iOS

Job description

Do you thrive on driving IT infrastructure topics, managing projects, and partnering with stakeholders across departments in ANZ?

We are looking for an experienced Principal Systems Engineer to join our IT team and play a critical role in ensuring the successful delivery and ongoing performance of Local Infrastructure Management in Australia and New Zealand. This role offers the opportunity to combine operational excellence, project delivery, stakeholder engagement, and technology expertise within a collaborative and purpose-driven environment.

The Position

Do you thrive on driving IT infrastructure topics, managing projects, and partnering with stakeholders across departments in ANZ?

We are looking for an experienced Principal Systems Engineer to join our IT team and play a critical role in ensuring the successful delivery and ongoing performance of Local Infrastructure Management in Australia and New Zealand. This role offers the opportunity to combine operational excellence, project delivery, stakeholder engagement, and technology expertise within a collaborative and purpose-driven environment.

Task and Responsibilities

• End-to-end accountability for all IT Infrastructure (INF) activities of Australia and New Zealand with effective stakeholder management.
• Lead the local implementation of global IT Infrastructure initiatives, including network, video conferencing, end-user device replacement; technology rollouts, and digital upskilling programs.
• Lead and support IT infrastructure setup for local business projects as required, including office renovation or relocation project.
• Drive operational and audit excellence across Australia and New Zealand, ensuring reliable service delivery, effective execution of IT infrastructure initiatives, and strong compliance.
• Deliver IT on-site support in Australia and oversee on-site support services in New Zealand, ensuring service performance and effectiveness through stakeholder feedback, supervisory evaluation, and IT incident management KPI reporting.

About Our Future Employee

• Degree/Diploma in Computer Science or IT related areas.
• Minimum 5 years of IT infrastructure operational support & service delivery.
• Minimum 3 years of IT Project Management Experience.
• Strong knowledge in desktop support (laptop & ipad), Windows OS and Apple IOS.
• Strong knowledge in IT Service Management and ITIL.
• Excellent communication skill in English.
• Excellent user engagement with strong user-oriented mindset.
• Proactive and positive working attitude, with strong self-motivation, accountability, and commitment.
• Fast learner, with a strong willingness to develop new skills and embrace new technologies.
• Highly adaptable to change, including organizational, functional, and environmental changes.
• Comfortable working effectively in a matrix organization.
• Willingness to travel for business as required, typically 1-3 times per year.
• Flexibility to attend occasional after-hours calls, typically 2-3 times per month.
• Strong project management, planning, coordination and presentation skills.

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com