Senior IT Business Analyst — CRM & Process Transformation

Hudson; Brisbane; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

Hudson in Brisbane is seeking an experienced Senior IT Business Analyst to bridge business objectives with technology for a modernised Microsoft Dynamics CRM platform. The role guides requirements, process design and testing through to deployment and adoption.

You will map current processes, design to-be options, translate requirements into specs, and support change management post go-live across IT and business teams.

Qualifications

• 5+ years commercial experience as a Business Analyst in a technology environment.
• BPMN experience with at least one BPM authoring tool.
• Proficiency in data modelling, prototyping and wireframing.
• Broad understanding of IT systems, databases, applications, networks and cloud services.
• Experience across a range of project types and sizes, from small and simple to large and complex.
• Excellent communication and stakeholder management skills, with the ability to switch between teams and work streams.

Responsabilités

• Gathering and documenting detailed business requirements with department heads, end users and technical experts.
• Mapping “as-is” processes, identifying gaps and designing optimised “to-be” processes, including automation opportunities.
• Translating requirements into functional specifications and solution design documents covering configuration, customisation and integration.
• Working with IT teams to ensure smooth integration between existing systems and the new CRM, maintaining data integrity, security and compliance.
• Developing test plans, scenarios and test cases, and coordinating user acceptance testing.
• Creating user training materials and system documentation, and delivering training sessions.
• Supporting change management and continuous improvement after go-live.

Connaissances

BPMN Experience

Data Modelling

Prototyping

Wireframing

Stakeholder Management

Communication Skills

Outils

Microsoft Dynamics 365 CRM

Power BI

Azure/AWS

Description du poste

Hudson in Brisbane is seeking an experienced Senior IT Business Analyst to bridge business objectives with technology for a modernised Microsoft Dynamics CRM platform. The role guides requirements, process design and testing through to deployment and adoption.

You will map current processes, design to-be options, translate requirements into specs, and support change management post go-live across IT and business teams.