Senior IT Analyst, Employee Experience – Onsite Support

Electrolux Group; City Of Mandurah; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Staff discounts

Free parking

CARE Day

Wellbeing programs

Flu shots onsite

Diversity & inclusion

Job summary

Electrolux Group in Australia is seeking an IT Analyst Employee Experience to ensure smooth IT operations for office and manufacturing users, resolving issues, configuring devices, and providing rapid remote and on-site support from the Dudley Park site.

You will support Microsoft 365, Teams, ITSM processes, and factory systems; you’ll join an R&D team and participate in early-shift coverage and site visits as needed.

Qualifications

• Degree or Diploma in IT or related field.
• Fluent English written and spoken.
• Ability to diagnose and troubleshoot basic issues.
• Knowledge of TCP/IP, DHCP, DNS networking concepts.
• Certs in MCSA/MOS/Linux/CCNA are a plus.

Responsibilities

• Provide onsite and remote IT support to office and manufacturing employees.
• Install, configure and support laptops, desktops, mobile devices, and peripherals.
• Support Microsoft 365, Teams, collaboration technologies, and user lifecycle activities.
• Manage incidents, requests, assets, and service records within ITSM tools.
• Support factory systems, shop-floor devices, and OT connectivity.
• Perform production startup checks during rostered early-shift coverage.
• Coordinate with regional and global IT teams for incident resolution and projects.
• Assist and support our NDC Beverley, with occasional and weekly site visits
• Participate in a rotating early-shift support roster with other Factory IT team members.
• Provide IT readiness checks before production startup.
• Support production-critical incidents and manufacturing operations.
• Support planned shutdowns, maintenance windows and major deployments.
• Basic Understanding of OT/IT, PLC

Skills

Troubleshooting

Analytical skills

Team collaboration

ITIL knowledge (Change / Incident)

Windows 10/11

Teams telephony

Windows Server / Active Directory

Communication skills

Education

Degree or Diploma in Information Technology, Computer Science or related discipline

English Fluency both written and verbal

Ability to diagnose and troubleshoot basic technical issues

General networking TCP/IP, DHCP, DNS (CompTIA A+ and or N+)

Additional certification in Microsoft (MCSA), (MOS), Linux, Cisco CCNA, or similar technologies is a plus

Tools

ITSM tools

Remote desktop

Job description

Electrolux Group in Australia is seeking an IT Analyst Employee Experience to ensure smooth IT operations for office and manufacturing users, resolving issues, configuring devices, and providing rapid remote and on-site support from the Dudley Park site.

You will support Microsoft 365, Teams, ITSM processes, and factory systems; you’ll join an R&D team and participate in early-shift coverage and site visits as needed.