Senior International Student Support & Wellbeing Advisor

Uniglobalcareers; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellbeing services

Flexible work arrangements

Extended parental leave

Campus facilities access

Job summary

Deakin University in Melbourne is seeking a Senior International Student Support Officer for a full-time fixed-term role based at the Melbourne Burwood Campus with hybrid work arrangements. The role sits within the International Student Support (ISS) team and provides advice and support for complex international student matters, including health, wellbeing, academic progress, and compliance obligations.

The position supports responsibilities under the ESOS Act, National Code of Practice,

Qualifications

• Degree with subsequent relevant experience; or extensive experience and specialist knowledge; or an equivalent combination of experience and/or education/training
• Experience providing professional advice and delivering outcomes
• Ability to manage competing priorities
• Strong analytical and problem‑solving capability
• Sound knowledge of relevant policies and governance
• Knowledge of the ESOS Act 2018 for international students and students under 18 years of age
• Knowledge of the Victorian Child Safe Standards and Australia Awards policies
• Successful completion of relevant pre‑employment checks, including Working With Children Checks and candidate gender‑based violence declarations

Responsibilities

• Plan and prioritise work and critical activities while recognising barriers and identifying effective ways to address them
• Evaluate progress and adjust approaches where required
• Analyse information from a range of sources and identify key issues to support decision‑making
• Build productive stakeholder relationships and communicate with confidence and clarity
• Contribute to the planning, implementation, and evaluation of services and programs that enhance the international student experience throughout the student lifecycle
• Participate in pre‑departure orientation sessions
• Assist in delivering integrated orientation and engagement initiatives and programs with a focus on intercultural engagement
• Provide advice and support regarding complex international student matters, including health, wellbeing, and academic progress
• Support compliance with legislative welfare, safety, and support obligations for international students

Skills

Analytical thinking

Prioritisation

Advisory experience

Education

Degree with relevant experience or equivalent

Job description

Deakin University in Melbourne is seeking a Senior International Student Support Officer for a full-time fixed-term role based at the Melbourne Burwood Campus with hybrid work arrangements. The role sits within the International Student Support (ISS) team and provides advice and support for complex international student matters, including health, wellbeing, academic progress, and compliance obligations.

The position supports responsibilities under the ESOS Act, National Code of Practice,