Senior International Student Support Officer

Deakin University; Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

On-site childcare

Gyms

Medical centres

Cafes

Accessible public transport

Parking

Flexible working arrangements

Generous leave entitlements incl. a)

Staff discounts

Health and wellbeing services

Professional development opportunities

Inclusive culture

Job summary

Deakin University, based in Melbourne, is seeking a Senior International Student Support Officer to lead the International Student Support team in delivering advice, wellbeing and academic progress support for international students. The role operates on a hybrid basis at the Melbourne Burwood Campus and is full-time and fixed-term until January 2028.

The successful candidate will engage in planning and evaluation of services, manage complex enquiries, build stakeholder relationships, and

Qualifications

• Degree with subsequent relevant experience; or extensive experience and specialist knowledge; or equivalent combination of experience and/or education/training
• Experience providing professional advice and delivering outcomes
• Ability to manage competing priorities
• Strong analytical and problem‑solving capability
• Sound knowledge of ESOS Act 2018 and Victorian Child Safe Standards and Australia Awards policies

Responsibilities

• Plan and prioritise work and critical activities, recognising barriers and identifying effective ways to address them while evaluating progress and adjusting approach
• Analyse information from a range of sources and distil key issues to support decision‑making
• Build productive stakeholder relationships and communicate with confidence and clarity
• Contribute to the planning, implementation and evaluation of services and programs to enhance the international student experience throughout their lifecycle with the University
• Contribute in pre-departure orientation sessions and assists in delivering integrated orientation and engagement initiatives and programs, with a focus on intercultural engagement

Skills

Analytical thinking

Prioritisation

Professional advisory

Education

Degree or equivalent experience

Job description

Senior International Student Support Officer

• Based at our Melbourne, Burwood Campus + hybrid work arrangements
• Full-time and fixed-term until January 2028

Position Overview

The International Student Support (ISS) team act as an escalation point to provide advice and support regarding complex issues, including health and wellbeing support and academic progress for international students. The ISS team ensures that the University meets its legislative welfare, safety, and support obligations under the ESOS Act 2000, The National Code of Practice, the Migration Act, and other State and National laws and standards in force at any time

Benefits for working with us!

At Deakin, we offer more than just a job - we offer a lifestyle.

Across our campuses in Geelong, Melbourne, and regional Victoria, you’ll find everything you need to thrive:

• on-site childcare
• gyms
• medical centres
• cafes
• accessible public transport
• convenient parking
• flexible working arrangements that support your work-life balance
• generous leave entitlements including extended parental leave and the option to purchase additional time off
• a wide range of staff discounts on travel and more
• our health and wellbeing services
• ongoing professional development opportunities
• inclusive, supportive culture

Who are we?

Deakin is a cutting-edge public university headquartered in Victoria, revolutionising education with 61,000 students across our campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India, and our vibrant online environment. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

As a Senior International Student Support Officer, you will:

• Plan and prioritise work and critical activities, recognising barriers and identifying effective ways to address them while evaluating progress and adjusting approach
• Analyse information from a range of sources and distil key issues to support decision‑making
• Build productive stakeholder relationships and communicate with confidence and clarity
• Contribute to the planning, implementation and evaluation of services and programs to enhance the international student experience throughout their lifecycle with the University
• Contribute in pre-departure orientation sessions and assists in delivering integrated orientation and engagement initiatives and programs, with a focus on intercultural engagement

To be successful, you’ll have:

• Degree with subsequent relevant experience; or extensive experience and specialist knowledge; or equivalent combination of experience and/or education/training
• Experience providing professional advice and delivering outcomes
• Ability to manage competing priorities
• Strong analytical and problem‑solving capability
• Sound knowledge of relevant policies and governance, in particular ESOS Act 2018 for international students and students Under 18 years of age and of the Victorian Child Safe Standards and Australia Awards policies

Applications for this position close on 8 November 2026.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks:

In accordance with the National Higher Education Code to Prevent and Respond to Gender‑based Violence, appointment to this role is subject to successful completion of relevant pre‑employment checks, including Working With Children Checks and candidate gender‑based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender‑based violence. A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.