Senior Inspector Building

NSW Department of Customer Service; City of Parramatta; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Superannuation

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Job summary

NSW Department of Customer Service in Parramatta NSW seeks a regulatory inspector within Building Commission NSW. The role focuses on inspection, compliance and dispute resolution to uphold residential construction standards.

Key duties include risk-based inspection operations, preparing evidence and reports, advising industry and citizens on legislation, and mentoring team members. A Certificate IV in Government (Investigations) is preferred, as is willingness to travel across the state.

Qualifications

• Certificate IV in Government (Investigations) or willingness to complete one.
• Current NSW driver’s license.
• Willingness to travel throughout the state when required.
• Extensive experience and technical knowledge in Class 1 residential construction; builder licence or qualified supervisor certificate is highly regarded but not essential.

Responsibilities

• Undertake inspection and compliance activities.
• Coordinate proactive and targeted inspection operations applying effective risk management strategies.
• Undertake complex mediations and dispute resolution in line with legislation, regulations and policies.
• Prepare, present and review evidence, reports and submissions to make appropriate recommendations.
• Develop and maintain specialist regulatory knowledge and skills, act as a resource for managers and team members and effectively contribute to ongoing development needs of the Department's regulatory role.
• Provide advice regarding significant developments, critical milestones and identification of options.
• Provide information and advice to industry, businesses and citizens regarding their rights and responsibilities in relation to relevant legislation.
• Effectively maintain statistical data, records and outcomes and provide timely and accurate reporting of compliance activities undertaken.
• Contribute to the development, mentoring and coaching to team members, maintaining a culture of teamwork, achievement, accountability and outcome focus.

Skills

Highly organized

Excellent communication

Willing to travel

Education

Certificate IV in Government (Investigations)

Builder licence or qualified supervisor certificate (desirable)

Job description

NSW Department of Customer Service – Parramatta NSW

• Salary Range $116,981 - $129,492pa + super + leave loading
• Wollongong and Parramatta locations

This role sits within the Building Commission NSW Division in the Building & Operations, Building Compliance team

About the Building Commission NSW

Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. Building Commission NSW is the industry regulator, collaborating with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture of integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

Key responsibilities:

• Undertake inspection and compliance activities.
• Coordinate proactive and targeted inspection operations applying effective risk management strategies.
• Undertake complex mediations and dispute resolution in line with legislation, regulations and policies.
• Prepare, present and review evidence, reports and submissions to make appropriate recommendations.
• Develop and maintain specialist regulatory knowledge and skills, act as a resource for managers and team members and effectively contribute to ongoing development needs of the Department's regulatory role.
• Provide advice regarding significant developments, critical milestones and identification of options.
• Provide information and advice to industry, businesses and citizens regarding their rights and responsibilities in relation to relevant legislation.
• Effectively maintain statistical data, records and outcomes and provide timely and accurate reporting of compliance activities undertaken.
• Contribute to the development, mentoring and coaching to team members, maintaining a culture of teamwork, achievement, accountability and outcome focus.

About you

• Are you highly organised and passionate about your work?
• Do you have a Certificate IV in Government (Investigations) or willingness to complete one?
• Do you have a current NSW drivers license?
• Are you happy and willing to travel throughout the state when required?
• Do you have extensive experience and technical knowledge in Class 1 residential construction? Holding, or being eligible to hold, a builder licence or qualified supervisor certificate would be highly regarded but is not essential.

To be successful in this role you will demonstrate:

• Demonstrated extensive practical experience in residential building work, particularly Class 1 construction.
• Strong oral and written communication skills including preparation of technical reports.
• Excellent knowledge of the National Construction Code and Australian Standards.
• Demonstrated ability to manage a caseload in a high-volume work environment while working unsupervised and managing the expectations of customers and traders.
• It is essential that you hold a current NSW drivers licence.Hold, have held or eligible for a builder's license or qualified supervisors certificate. Alternatively, recognised formal qualifications in the areas of residential construction, certification, building surveying or equivalent fields.
• Demonstrated experience working with the Australian building codes and standards.

Further Information

Salary Grade 7/8, with the base salary for this role starting at 116,981 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11:59pm Friday 6th November 2026

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.