Senior Investigator

NSW Department of Customer Service; Sydney; Híbrido; AUD 117 000 - 129 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work arrangements

Resumo da oferta

NSW Department of Customer Service – North Parramatta NSW is seeking a Senior Investigator to lead investigations and enforcement in the Rental Branch. The role is full-time with hybrid work arrangements in Parramatta, attendance required 2-3 days per week.

Base salary $116,981–$129,492 per annum plus superannuation. You will oversee investigations into shared housing arrangements under STRA and related code compliance, coordinating with partner agencies and delivering outcomes.

Qualificações

• Experience leading investigations in regulatory/compliance settings.
• Ability to provide specialist compliance advice and develop materials.
• Capacity to prepare evidence and enforce breaches of law.

Responsabilidades

• Lead compliance, investigation and enforcement activities using a risk-based regulatory approach.
• Provide specialist compliance advice and assistance in developing information and education materials.
• Prepare evidence and take enforcement action for breaches of the law.
• Maintain detailed records of investigations, inspections, and enforcement actions/outcomes.
• Coordinate, collect and use intelligence to inform operations.
• Prepare reports and presentations for executives and stakeholders.
• Contribute to end-to-end regulatory response with multi-disciplinary teams.
• Develop and maintain relationships with key stakeholders.

Conhecimentos

Investigations leadership

Regulatory compliance

Stakeholder management

Interpersonal skills

Documentation

Formação académica

Certificate IV in Government Investigations

Descrição da oferta de emprego

NSW Department of Customer Service – North Parramatta NSW

Senior Investigator
Grade: Clerk 7/8
Employment Type: Ongoing. Full-time. Multiple roles
Hybrid work arrangements: Parramatta. Office attendance required 2-3 days per week.
Salary: Base $116,981 - $129,492 per annum plus superannuation

Are you passionate about creating a fair, quality and affordable rental market in NSW? Do you have experience leading investigations and driving compliance in complex environments? If so, we have an exciting opportunity for you!

NSW Fair Trading is seeking an experienced Senior Investigator in the Rental Branch. This role provides a unique opportunity to lead key compliance, investigation and enforcement activities to strengthen the rental market and ensure compliance under relevant legislation administered by NSW Fair Trading.

About the team:
These roles are in the Investigations & STRA team. This is a new team focused on people living in shared housing accommodation types, including boarding houses, and matters under the Short-Term rental Accommodation (STRA) Code of Conduct.

The team leads complex investigations into potential breaches of the law and the STRA Code of Conduct, focusing on high risk of harm and serious and systemic non-compliance. The team works closely with partner agencies, councils and other specialist teams within NSW Fair Trading to deliver compliance outcomes.
Investigators take enforcement action including fines, warnings, referrals for prosecution and licensing action and takes disciplinary action under the Code.

About you:
As a Senior Investigator your responsibilities will be to:

• Lead compliance, investigation and enforcement activities using a risk based regulatory approach
• Provide specialist compliance advice and assistance in developing information and education materials
• Prepare evidence and take enforcement action for breaches of the law
• Maintain detailed records of investigations, inspections, compliance breaches, and enforcement actions and outcomes
• Coordinate, collect and use intelligence and data to inform operations
• Prepare reports and presentations on tactical operations, outcomes and trends for executives and key stakeholders
• Contribute to an end-to-end regulatory response working with multi-disciplinary teams for shared goals and outcomes
• Develop and maintain relationships with key stakeholders
• Provide guidance to investigators to support a culture of high performance

To be successful in this role you will need:

• Experience in leading investigations in operational and compliance environments.
• A current Certificate IV in Government Investigations or a willingness to complete one.
• Strong interpersonal skills to successfully develop and manage stakeholder relationships.
• To engage in continuous professional development and training to stay updated on the latest compliance standards and investigative techniques.

Essential criteria
A current NSW driver's licence and ability to travel within NSW as required.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 23 October 2026 (11:59pm)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process