Senior Inspector

NSW Department of Customer Service; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development opportunities

Career progression opportunities

Job summary

NSW Department of Customer Service is seeking a Senior Inspector to support the FuelCheck Taskforce across NSW. The role focuses on inspections, investigations and enforcement to promote transparency in fuel pricing and strengthen compliance with regulatory obligations.

You will work in a dynamic, field-based team across Sydney and regional NSW, providing regulatory advice, leading investigations, mentoring staff and contributing to cross-functional projects.

Qualifications

• Experience in compliance, investigations, regulatory operations or enforcement activities.
• Current driver licence and willingness to travel across NSW.
• Satisfactory criminal history and probity checks.

Responsibilities

• Conduct inspections, audits and investigations relating to FuelCheck compliance obligations.
• Assess evidence, identify non-compliance and recommend regulatory action.
• Support intelligence-led compliance programs and targeted enforcement.
• Prepare investigation reports, briefs and recommendations.
• Engage with fuel retailers and industry stakeholders to encourage voluntary compliance.
• Contribute to compliance monitoring, data analysis and reporting activities.
• Provide mentoring and technical guidance to inspectors and team members.

Skills

Compliance enforcement

Investigations

Regulatory operations

Enforcement

Stakeholder engagement

Travel readiness

Education

Certificate IV (Government Investigations) or equivalent

Job description

NSW Department of Customer Service – North Parramatta NSW

Grade 7/8: $116,981 - $129,492 base + super

Temporary Opportunity (up to 2 years). A talent pool may be created from this recruitment process and used to fill future temporary or ongoing Inspector and Senior Inspector opportunities across NSW Fair Trading.

NSW Fair Trading, Consumer Affairs

Location: Sydney, Gosford, Newcastle or other NSW locations by negotiation

Help Protect Consumers and Strengthen Compliance Across NSW

NSW Fair Trading is seeking an experienced and motivated Senior Inspector to join the newly established FuelCheck Taskforce.

FuelCheck is a key NSW Government initiative that helps consumers compare fuel prices and promotes transparency across the fuel retail industry. With new funding secured to support ongoing business-as-usual operations, NSW Fair Trading is expanding its FuelCheck compliance capability and recruiting dedicated inspector positions to support the program's operational and regulatory requirements.

As a Senior Inspector, you will undertake compliance and enforcement activities for this program and other duties within the consumer branch, which will include inspections and investigations, providing regulatory advice, and contributing to initiatives that improve industry compliance across NSW.

What You'll Be Doing

• Conduct inspections, audits and investigations relating to FuelCheck compliance obligations.
• Assess evidence, identify non-compliance and recommend appropriate regulatory action.
• Support intelligence-led compliance programs and targeted enforcement activities.
• Prepare investigation reports, briefs and recommendations.
• Engage with fuel retailers and industry stakeholders to encourage voluntary compliance.
• Contribute to compliance monitoring, data analysis and reporting activities.
• Provide mentoring and technical guidance to inspectors and other team members where required.
• Participate in taskforce initiatives and cross-functional projects supporting FuelCheck operations.
• Represent NSW Fair Trading professionally during field-based and stakeholder engagement activities.

About You

We're looking for someone who:

• Has experience in compliance, investigations, regulatory operations or enforcement activities.
• Demonstrates sound judgement and decision-making skills.
• Can analyse information and assess risks to determine appropriate outcomes.
• Builds productive relationships and communicates effectively with a range of stakeholders.
• Is resilient, adaptable and able to manage competing priorities.
• Works collaboratively and contributes to a positive team culture.
• Is committed to delivering high-quality services and outcomes for the people of NSW.
• Certificate IV (Government Investigations) or equivalent qualification, or willingness to obtain.
• Current NSW Driver Licence.
• Willingness to undertake regular travel throughout NSW, including field-based inspections.
• Satisfactory criminal history and probity checks.

What We Offer

• An opportunity to work on a high-profile consumer protection initiative.
• Meaningful work that supports transparency and fairness in the fuel retail market.
• Flexible working arrangements and supportive leadership.
• Professional development and career progression opportunities.
• A collaborative and values-driven team environment.

Salary Grade 7/8, with the base salary for this role starting at 116,981 base plus superannuation

Contact recruitment enquiries: Jessica Love via ************@customerservice.nsw.gov.au

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 20th October 2026 (11:59pm)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process