Executive Officer

NSW Department of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Hybrid working arrangements

Job summary

NSW Department of Customer Service – North Parramatta NSW is seeking an experienced Executive Officer to provide high-level executive and project support to senior leadership. You will lead financial planning, budgeting and reporting, drive governance and strategy, and coordinate major reform programs within the Strata and Property Services Branch.

You will engage with senior stakeholders, manage complex projects from concept to delivery, and build a high-performing team culture while ensuring

Qualifications

• Proven experience providing strategic advice, executive support and financial and budgeting advice to senior stakeholders.
• Strong analytical, organisational and communication skills.
• Relevant tertiary qualifications and/or demonstrated equivalent experience.

Responsibilities

• Lead financial planning, budgeting and reporting processes for the Branch (and ensure delivery of outcomes).
• Coordinate strategic planning, governance activities and business reporting.
• Lead and contribute to projects and transformation programs across the Branch.
• Foster collaboration across teams and promote a high-performing, customer-focused culture.
• Engage with senior executives, government stakeholders and industry leaders to influence priorities.

Skills

Strategic advisory

Executive support

Financial budgeting

Stakeholder engagement

Analytical skills

Leadership

Project management

Communication skills

Team development

Education

Tertiary qualification in relevant field

Tools

Financial systems

Job description

NSW Department of Customer Service – North Parramatta NSW

Full-Time (35hpw) Ongoing
Grade: 11/12
Salary Range: $154,231 - $178,369pa + super + leave loading)
Location: Parramatta or other approved NSW Fair Trading office locations (Hybrid working arrangements available)

Are you looking for a role that offers variety, challenge, visibility and genuine influence?

Do you want to take the next step into executive leadership, broaden your experience and play a key role in shaping the direction of a high-performing branch.

If you are ready to shape the future of sectors that impact millions of people across NSW, we want to hear from you!

NSW Fair Trading is committed to protecting consumers, supporting businesses and ensuring confidence in NSW marketplaces.

The Strata and Property Services Branch is responsible for overseeing the regulation, policy development and delivery of services across the strata, property, retirement village and land lease community sectors. Our work supports consumer confidence, industry professionalism and strong regulatory outcomes for millions of people who live, work and invest in NSW.

We are seeking a highly motivated and experienced Executive Officer to provide strategic, executive and business support to senior leadership while driving operational excellence, governance, business planning and organisational initiatives.

This is a unique opportunity to work at the centre of a high-profile regulatory and policy environment, contributing to significant reforms, stakeholder engagement programs and strategic initiatives that shape the future of the property sector in NSW.

About the Role

The Executive Officer is a key leadership support position responsible for providing high-level executive, secretariat and project support services.

Partnering directly with the Strata and Property Services Commissioner and Branch Executive Team, you will help to shape strategic decisions, influence priorities and drive outcomes across a diverse and high-profile portfolio.

The role is responsible for leading financial planning, budgeting and reporting processes across the Branch and ensuring delivery of business outcomes and initiatives, with a particular focus on Government priorities and reform initiatives.

Key Responsibilities

• Lead the Office of the Strata and Property Services Commissioner team and manage the delivery of executive support services.
• Coordinate strategic planning, business reporting and governance activities.
• Lead financial management processes for the Branch, including budgeting, forecasting and workforce planning.
• Lead and contribute to projects and transformation programs that enable organisational and regulatory outcomes.
• Foster collaboration across teams and promote a high-performing, customer-focused and outcomes-driven culture.

About You

We are looking for someone who thrives on complexity, enjoys bringing order to ambiguity and can turn ideas into action. You might come from a strategy, governance, policy, finance, executive support or program delivery background, but what sets you apart is your ability to see the bigger picture while ensuring the details are delivered.

You’ll be someone who:

• Can confidently engage with senior executives, government stakeholders and industry leaders.
• Enjoys leading projects and coordinating complex pieces of work from concept through to delivery.
• Has strong commercial and financial acumen, with the ability to manage budgets, track performance and inform decision-making.
• Is highly organised and can keep multiple priorities moving while maintaining quality and momentum.
• Can transform information into clear, compelling advice that helps leaders make informed decisions.
• Builds strong relationships and influences outcomes through collaboration rather than authority.
• Enjoys leading people, developing capability and creating a positive, high-performing team culture.
• Relevant tertiary qualifications and/or demonstrated equivalent experience.
• Proven experience providing strategic advice, executive support and financial and budgeting advice to senior stakeholders.
• Strong analytical, organisational and communication skills.

Why Join NSW Fair Trading?

We are looking for someone who wants to make a difference. You'll have the opportunity to work on strategic reforms, support major regulatory programs, strengthen how we operate as a branch and help shape the future of strata and property services in NSW.

Further Information

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Closing Date: 11:59pm Monday 26th October 2026

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process