Senior Inflight Retail GM: Growth & Partnerships

Dnata Catering And Retail; Brisbane; On-site; AUD 260,000 - 360,000; Full time

Benefits offered by this job

Five weeks annual leave

Competitive salary

Employee Assistance Program (EAP) 24/7

Job summary

dnata catering & retail is seeking a General Manager, Inflight Retail to lead our Jetstar partnership across the Asia Pacific from Brisbane, the Gold Coast or Melbourne. You will drive revenue, profitability, and service excellence while ensuring safe, compliant delivery across sites and networks.

You will be the senior dnata representative to Jetstar, shaping strategy, managing risk, and delivering commercial value through a proactive, high-performing partnership.

Qualifications

• Experience in aviation in a comparable senior commercial leadership role is strongly preferred, particularly within inflight retail or airline account management.
• Senior commercial leadership experience with end-to-end P&L ownership in aviation, retail, hospitality or a complex service environment.
• Proven ability to drive growth and margin using customer insight, data and disciplined execution.
• Strong key account capability – governance, negotiation, contract management and stakeholder influence.
• Commercial and financial acumen (forecasting, reporting and decision support) with high personal accountability.

Responsibilities

• Own the Jetstar inflight retail commercial agenda end-to-end (P&L, growth, margin and governance).
• Set the retail strategy and translate insight into a winning offer (range, pricing, merchandising, promotions and digital).
• Be the senior dnata partner to Jetstar – building trusted relationships, leading reviews, and managing risk and escalation.
• Ensure delivery excellence across dnata and third-party partners – SLAs, supplier performance, service recovery and quality.
• Lead the cross-functional account team and financial cadence (budget, forecast, reporting), driving continuous improvement.

Job description

dnata catering & retail is seeking a General Manager, Inflight Retail to lead our Jetstar partnership across the Asia Pacific from Brisbane, the Gold Coast or Melbourne. You will drive revenue, profitability, and service excellence while ensuring safe, compliant delivery across sites and networks.

You will be the senior dnata representative to Jetstar, shaping strategy, managing risk, and delivering commercial value through a proactive, high-performing partnership.