APAC Inflight Retail GM — Strategy, P&L & Growth

dnata catering; Brisbane; On-site; AUD 220,000 - 320,000; Full time

Benefits offered by this job

5 weeks annual leave

Employee Assistance Program (EAP) 24/7

Discounts at hundreds of retailers

Novated leasing

Wellbeing resources

Job summary

dnata catering is seeking a General Manager, Inflight Retail to lead the Jetstar Asia Pacific partnership from Australia. This full-time, permanent role can be based in Brisbane, the Gold Coast or Melbourne.

You will own the commercial and operational performance of the inflight retail program, driving revenue, profitability and service excellence while ensuring safe delivery across dnata sites and partner networks.

Qualifications

• Experience in aviation in a comparable senior commercial leadership role is strongly preferred.
• Senior commercial leadership experience with end-to-end P&L ownership in aviation, retail, hospitality or a complex service environment.
• Proven ability to drive growth and margin using customer insight and disciplined execution.
• Strong key account capability – governance, negotiation, contract management and stakeholder influence.
• Collaborative, decisive leader capable of aligning cross-functional teams in a safety, quality and compliance-driven environment.
• 5 weeks annual leave and 24/7 Employee Assistance Program (EAP).

Responsibilities

• Own the Jetstar inflight retail commercial agenda end-to-end (P&L, growth, margin and governance).
• Set the retail strategy and translate insight into a winning offer (range, pricing, merchandising, promotions and digital).
• Be the senior dnata partner to Jetstar – building trusted relationships and managing risk.
• Ensure delivery excellence across dnata and third-party partners – SLAs and performance.
• Lead the cross-functional account team and financial cadence (budget, forecast, reporting).

Skills

P&L ownership

Inflight retail

Senior commercial leadership

Key account management

Stakeholder management

Cross-functional leadership

Strategic pricing & merchandising

Tools

Forecasting

Budgeting

Job description

dnata catering is seeking a General Manager, Inflight Retail to lead the Jetstar Asia Pacific partnership from Australia. This full-time, permanent role can be based in Brisbane, the Gold Coast or Melbourne.

You will own the commercial and operational performance of the inflight retail program, driving revenue, profitability and service excellence while ensuring safe delivery across dnata sites and partner networks.