Senior In-Store Sales Representative – Timber | Brookvale

Hardware & General; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Full uniform

Annual leave

Personal leave

Staff discounts

Job summary

Hardware & General is seeking a Senior In-Store Sales Representative for Timber in Brookvale. You will build customer relationships, advise on timber products, coordinate orders and drive sales.

This is a full-time, permanent role with full uniform, annual and personal leave, and competitive pay. You’ll work with a supportive team, engage customers to understand needs, prepare quotes and schedules, and ensure high store standards.

Qualifications

• Minimum two years' experience in in-store sales, retail sales or a customer-facing role.
• Proven ability to deliver excellent customer service and achieve sales targets.
• Strong communication, organisation and attention to detail.
• Confidence building customer relationships and managing multiple priorities.
• Ability to coordinate projects, schedules and competing deadlines.
• Proactive, solutions-focused and team-oriented attitude.
• Commitment to workplace health and safety.
• Full Australian working rights without restrictions.

Responsibilities

• Engaging with customers to understand their needs and recommend suitable timber products and solutions.
• Preparing and processing quotes, sales orders, schedules and returns accurately.
• Building strong customer relationships and encouraging repeat business.
• Working closely with external sales representatives and internal teams to deliver customer solutions.
• Coordinating in-store projects, contractors and timelines to meet deadlines.
• Managing store scheduling to support efficient operations and achieve sales and gross profit targets.
• Monitoring project progress and resolving customer issues promptly.
• Maintaining a safe, organised and welcoming store environment.

Skills

Customer service

Sales targets

Communication

Organization

Teamwork

Safety awareness

Job description

Senior In-Store Sales Representative – Timber | Brookvale

Senior In-Store Sales Representative – Timber | Brookvale

Competitive Pay | Permanent Full-Time | Annual & Personal Leave | Full Uniform

Be part of what’s next at Hardware & General.

All teams across H&G are working together towards a shared goal: becoming an employer of choice by creating positive workplaces where people feel valued, supported and have opportunities to grow.

About the Opportunity - We have a full-time opportunity available in our Brookvale Timber team. We're looking for an experienced, customer-focused Senior In-Store Sales Representative who enjoys building customer relationships, providing product advice and driving sales.

You’ll play an important role in supporting customers with their timber requirements, coordinating projects and helping deliver a high level of customer service. Previous experience in in-store sales, retail or building supplies is essential, with timber product knowledge highly regarded.

What You'll Be Doing

Engaging with customers to understand their needs and recommend suitable timber products and solutions.

Preparing and processing quotes, sales orders, schedules and returns accurately.

Building strong customer relationships and encouraging repeat business.

Working closely with external sales representatives and internal teams to deliver customer solutions.

Coordinating in-store projects, contractors and timelines to meet deadlines.

Managing store scheduling to support efficient operations and achieve sales and gross profit targets.

Monitoring project progress and resolving customer issues promptly.

Maintaining a safe, organised and welcoming store environment.

What We’re Looking For

Minimum two years' experience in in-store sales, retail sales or a customer-facing role.

Proven ability to deliver excellent customer service and achieve sales targets.

Strong communication, organisation and attention to detail.

Confidence building customer relationships and managing multiple priorities.

Ability to coordinate projects, schedules and competing deadlines.

Proactive, solutions-focused and team-oriented attitude.

Commitment to workplace health and safety.

Full Australian working rights without restrictions.

What You’ll Get

Consistent roster and weekly pay.

Training and product development.

Supportive team environment.

Staff discounts available after successful completion of probation.

Opportunity to build your product knowledge and develop your career with an established Sydney business.

Pre-employment screening includes a medical assessment, drug and alcohol screening, and a National Police Check.

All recruitment is managed internally by our Talent Acquisition Team.