Senior In-Store Sales Representative – Timber | Brookvale

H&G Hardware & General; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training

Team support

Staff discounts

Career growth

Job summary

Hardware & General in Brookvale is seeking a Senior In-Store Sales Representative to support timber customers, advise on products and drive sales. You will build relationships, coordinate projects and ensure high levels of customer service in a busy retail environment.

The role requires at least two years in-store or retail sales, with timber product knowledge highly regarded, and offers full-time hours, annual leave, personal leave and a full uniform.

Qualifications

• Minimum two years' experience in in-store sales, retail sales or a customer-facing role.
• Proven ability to deliver excellent customer service and achieve sales targets.
• Strong communication, organisation and attention to detail.
• Confidence building customer relationships and managing multiple priorities.
• Ability to coordinate projects, schedules and competing deadlines.
• Proactive, solutions-focused and team-oriented attitude.
• Commitment to workplace health and safety.
• Full Australian working rights without restrictions.

Responsibilities

• Engaging with customers to understand their needs and recommend suitable timber products and solutions.
• Preparing and processing quotes, sales orders, schedules and returns accurately.
• Building strong customer relationships and encouraging repeat business.
• Working closely with external sales representatives and internal teams to deliver customer solutions.
• Coordinating in-store projects, contractors and timelines to meet deadlines.
• Managing store scheduling to support efficient operations and achieve sales and gross profit targets.
• Monitoring project progress and resolving customer issues promptly.
• Maintaining a safe, organised and welcoming store environment.

Skills

In-store sales

Customer service

Communication

Organization

Attention to detail

Team orientation

Job description

Senior In-Store Sales Representative – Timber | Brookvale

Competitive Pay | Permanent Full-Time | Annual & Personal Leave | Full Uniform

Be part of what’s next at Hardware & General.

All teams across H&G are working together towards a shared goal: becoming an employer of choice by creating positive workplaces where people feel valued, supported and have opportunities to grow.

About the Opportunity - We have a full-time opportunity available in our Brookvale Timber team. We're looking for an experienced, customer-focused Senior In-Store Sales Representative who enjoys building customer relationships, providing product advice and driving sales.

You'll play an important role in supporting customers with their timber requirements, coordinating projects and helping deliver a high level of customer service. Previous experience in in-store sales, retail or building supplies is essential, with timber product knowledge highly regarded.

What You'll Be Doing

• Engaging with customers to understand their needs and recommend suitable timber products and solutions.
• Preparing and processing quotes, sales orders, schedules and returns accurately.
• Building strong customer relationships and encouraging repeat business.
• Working closely with external sales representatives and internal teams to deliver customer solutions.
• Coordinating in-store projects, contractors and timelines to meet deadlines.
• Managing store scheduling to support efficient operations and achieve sales and gross profit targets.
• Monitoring project progress and resolving customer issues promptly.
• Maintaining a safe, organised and welcoming store environment.

What We're Looking For

• Minimum two years' experience in in-store sales, retail sales or a customer-facing role.
• Proven ability to deliver excellent customer service and achieve sales targets.
• Strong communication, organisation and attention to detail.
• Confidence building customer relationships and managing multiple priorities.
• Ability to coordinate projects, schedules and competing deadlines.
• Proactive, solutions-focused and team-oriented attitude.
• Commitment to workplace health and safety.
• Full Australian working rights without restrictions.

What You'll Get

• Consistent roster and weekly pay.
• Training and product development.
• Supportive team environment.
• Staff discounts available after successful completion of probation.
• Opportunity to build your product knowledge and develop your career with an established Sydney business.

Pre-employment screening includes a medical assessment, drug and alcohol screening, and a National Police Check.