Senior ICT Support & Systems Administrator (Onsite)

CDC; City of Melbourne; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

CDC Academy

CDC Day

Parental Leave

Volunteer Leave

Employee Assistance Program

CDC Social Events

Résumé du poste

CDC Data Centres is hiring a Senior ICT Support Specialist to provide advanced IT support across hardware, software, network and end-user issues while maintaining the reliability of our IT infrastructure. You will combine senior service desk duties with systems administration, mentor junior staff and collaborate with vendors on projects and improvements.

This onsite role requires Australian citizenship with NV1 eligibility and a strong background in Microsoft 365, Entra ID, and Windows 10/11

Qualifications

• Minimum five years' experience in senior Service Desk, ICT Support or Systems Administration role.
• Strong experience with Microsoft 365, Entra ID (Azure AD), Exchange Online, SharePoint, Intune and supporting Windows 10/11 desktop environments.
• Sound understanding of networking fundamentals (LAN, WAN, DNS and TCP/IP).
• Experience managing ICT assets and endpoint devices, participating in infrastructure projects and technology implementations.
• Strong analytical and problem solving capabilities.

Responsabilités

• Provide advanced IT support for hardware, software, network, application, and end-user issues, including managing escalations and ensuring excellent customer service.
• Diagnose and resolve complex incidents and service requests while maintaining accurate ticketing, documentation, and communication.
• Administer and support core infrastructure, including Windows Server, Active Directory/Entra ID, Group Policy, DNS, networking, file services, and endpoint management.
• Manage and support corporate ICT assets, including laptops, desktops, printers, mobile devices, MDM solutions, and business applications such as Microsoft Office.
• Collaborate with internal teams and external vendors to deliver projects, upgrades, migrations, technical documentation, and continuous service improvements.
• Provide leadership and mentoring within the ICT team, supporting junior staff, sharing technical knowledge, and contributing to a positive team culture.

Connaissances

Senior Service Desk

ICT Support

Systems Administration

Microsoft 365

Entra ID / Azure AD

Exchange Online

SharePoint

Intune

Windows 10/11

Networking fundamentals

Leadership & mentoring

Outils

Windows Server

Active Directory

Group Policy

DNS

MDM solutions

Office 365 applications

Description du poste

CDC Data Centres is hiring a Senior ICT Support Specialist to provide advanced IT support across hardware, software, network and end-user issues while maintaining the reliability of our IT infrastructure. You will combine senior service desk duties with systems administration, mentor junior staff and collaborate with vendors on projects and improvements.

This onsite role requires Australian citizenship with NV1 eligibility and a strong background in Microsoft 365, Entra ID, and Windows 10/11