Senior ICT Support Specialist

CDC; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

CDC Academy

CDC Day

Parental Leave

Volunteer Leave

Employee Assistance Program

CDC Social Events

Job summary

CDC Data Centres is hiring a Senior ICT Support Specialist to provide advanced IT support across hardware, software, network and end-user issues while maintaining the reliability of our IT infrastructure. You will combine senior service desk duties with systems administration, mentor junior staff and collaborate with vendors on projects and improvements.

This onsite role requires Australian citizenship with NV1 eligibility and a strong background in Microsoft 365, Entra ID, and Windows 10/11

Qualifications

• Minimum five years' experience in senior Service Desk, ICT Support or Systems Administration role.
• Strong experience with Microsoft 365, Entra ID (Azure AD), Exchange Online, SharePoint, Intune and supporting Windows 10/11 desktop environments.
• Sound understanding of networking fundamentals (LAN, WAN, DNS and TCP/IP).
• Experience managing ICT assets and endpoint devices, participating in infrastructure projects and technology implementations.
• Strong analytical and problem solving capabilities.

Responsibilities

• Provide advanced IT support for hardware, software, network, application, and end-user issues, including managing escalations and ensuring excellent customer service.
• Diagnose and resolve complex incidents and service requests while maintaining accurate ticketing, documentation, and communication.
• Administer and support core infrastructure, including Windows Server, Active Directory/Entra ID, Group Policy, DNS, networking, file services, and endpoint management.
• Manage and support corporate ICT assets, including laptops, desktops, printers, mobile devices, MDM solutions, and business applications such as Microsoft Office.
• Collaborate with internal teams and external vendors to deliver projects, upgrades, migrations, technical documentation, and continuous service improvements.
• Provide leadership and mentoring within the ICT team, supporting junior staff, sharing technical knowledge, and contributing to a positive team culture.

Skills

Senior Service Desk

ICT Support

Systems Administration

Microsoft 365

Entra ID / Azure AD

Exchange Online

SharePoint

Intune

Windows 10/11

Networking fundamentals

Leadership & mentoring

Tools

Windows Server

Active Directory

Group Policy

DNS

MDM solutions

Office 365 applications

Job description

About us

Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks. At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team. Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role

The Senior ICT Support Specialist works across a broad range of technologies, providing advanced technical support to end users while contributing to the administration and maintenance of CDC ICT environment. The role combines senior service desk responsibilities with systems administration capability, ensuring incidents are resolved efficiently while supporting the ongoing reliability, security and performance of the organisation's IT infrastructure.

Key Responsibilities

• Provide advanced IT support for hardware, software, network, application, and end-user issues, including managing escalations and ensuring excellent customer service
• Diagnose and resolve complex incidents and service requests while maintaining accurate ticketing, documentation, and communication
• Administer and support core infrastructure, including Windows Server, Active Directory/Entra ID, Group Policy, DNS, networking, file services, and endpoint management
• Manage and support corporate ICT assets, including laptops, desktops, printers, mobile devices, MDM solutions, and business applications such as Microsoft Office
• Collaborate with internal teams and external vendors to deliver projects, upgrades, migrations, technical documentation, and continuous service improvements
• Provide leadership and mentoring within the ICT team, supporting junior staff, sharing technical knowledge, and contributing to a positive team culture

About you

• Minimum five years' experience in senior Service Desk, ICT Support or Systems Administration role
• Strong experience with Microsoft 365, Entra IS (Azure AD), Exchange Online, SharePoint, Intune and supporting Windows 10/11 desktop environments
• Sound understanding of networking fundamentals (LAN, WAN, DNS and TCP/IP)
• Experience managing ICT assets and endpoint devices, participating in infrastructure projects and technology implementations
• Strong analytical and problem solving capabilities

Essential

Australian Citizenship and ability to obtain an NV1 Security Clearance. This role is a fully onsite role.

What's in it for you

CDC offers excellent employment conditions and benefits such as:

• CDC Academy - Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings

Diversity and Inclusion

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work.