Senior ICT Support Specialist

CDC Data Centres; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

CDC Academy

CDC Day

Parental Leave

Volunteer Leave

Employment Assistance Program

CDC Social Events

Job summary

CDC Data Centres is seeking a Senior ICT Support Specialist to deliver advanced technical support across hardware, software, and networks. The role blends senior service desk duties with systems administration to ensure reliable, secure IT operations, efficient incident resolution, and continuous service improvements.

You will work onsite in our Australian facilities, collaborating with internal teams and external partners, mentoring junior staff, and contributing to security and performance

Qualifications

• Minimum five years’ experience in senior Service Desk, ICT Support or Systems Administration.
• Strong experience with Microsoft 365, Entra ID, Exchange Online, SharePoint and Intune.
• Solid understanding of networking fundamentals (DNS, TCP/IP, LAN, WAN).
• Experience managing ICT assets and participating in infrastructure projects.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Provide advanced IT support for hardware, software, network, and end-user issues, including escalations.
• Diagnose and resolve complex incidents with accurate ticketing and communication.
• Administer and support core infrastructure (Windows Server, AD, DNS, networking).
• Manage ICT assets including laptops, desktops, printers, and mobile devices.
• Collaborate with internal teams and vendors on projects and improvements.
• Provide leadership and mentoring within the ICT team.

Skills

Senior Service Desk experience

Microsoft 365 proficiency

Analytical thinking

Problem solving

Team collaboration

Tools

Microsoft 365

Entra ID

Exchange Online

SharePoint

Intune

Windows 10/11

Job description

About us:

Established in 2007, CDC Data Centresis Australia's leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operationsprovide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The Senior ICT Support Specialist works across a broad range of technologies, providing advanced technical support to end users while contributing to the administration and maintenance of CDC ICT environment. The role combines senior service desk responsibilities with systems administration capability, ensuring incidents are resolved efficiently while supporting the ongoing reliability, security and performance of the organisation’s IT infrastructure.

Key Responsibilities:

• Provide advanced IT support for hardware, software, network, application, and end-user issues, including managing escalations and ensuring excellent customer service.
• Diagnose and resolve complex incidents and service requests while maintaining accurate ticketing, documentation, and communication.
• Administer and support core infrastructure, including Windows Server, Active Directory/Entra ID, Group Policy, DNS, networking, file services, and endpoint management.
• Manage and support corporate ICT assets, including laptops, desktops, printers, mobile devices, MDM solutions, and business applications such as Microsoft Office.
• Collaborate with internal teams and external vendors to deliver projects, upgrades, migrations, technical documentation, and continuous service improvements.
• Provide leadership and mentoring within the ICT team, supporting junior staff, sharing technical knowledge, and contributing to a positive team culture.

About you:

• Minimum five years’ experience in senior Service Desk, ICT Support or Systems Administration role
• Strong experience with Microsoft 365, Entra IS (Azure AD), Exchange Online, SharePoint, Intune and supporting Windows 10/11 desktop environments
• Sound understanding of networking fundamentals (LAN, WAN, DNS and TCP/IP)
• Experience managing ICT assets and endpoint devices, participating in infrastructure projects and technology implementations.
• Strong analytical and problem solving capabilities

Essential:

Australian Citizenship and ability to obtain an NV1 Security Clearance. This role is a fully onsite role.

What's in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work.