Senior Housing & Tenancy Services Advisor

Homes NSW; Parramatta; Sur place; AUD 103 000 - 114 000; Plein temps

Avantages offerts par ce poste

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assist

Résumé du poste

Homes NSW in Parramatta is seeking a Senior Client Service Officer to support clients with complex housing needs. You will provide specialist advice, coordinate services, and build strong partnerships to retain tenancies and remove barriers to support.

The role involves office-based work and some out-of-office activity, with a collaborative team focused on quality housing services and improved client outcomes for vulnerable communities.

Qualifications

• Experience collaborating with coordinating stakeholder’s services to achieve positive outcomes.
• Strong stakeholder engagement skills with the ability to build productive relationships across government, community, and service provider networks.
• Demonstrated ability to analyse complex issues, exercise sound judgement, and identify practical solutions in a client-focused environment.
• Ability to coach, support and share specialist knowledge while maintaining a strong commitment to professional integrity and client service excellence.

Responsabilités

• Manage a portfolio of Headleases.
• Work with internal teams and business units on Headleasing matters.
• Manage and progress breaches of tenancy agreements and represent Homes NSW at the NSW Civil and Administrative Tribunal.
• Attend property visits and conduct inspections.
• Coordinate property maintenance and repairs with landlords/agents.
• Manage financial transactions, including payments to landlords and/or agents.
• Ensure accurate, confidential and up-to-date data and record management.

Connaissances

Stakeholder engagement

Analytical thinking

Client service excellence

Stakeholder collaboration

Description du poste

Homes NSW in Parramatta is seeking a Senior Client Service Officer to support clients with complex housing needs. You will provide specialist advice, coordinate services, and build strong partnerships to retain tenancies and remove barriers to support.

The role involves office-based work and some out-of-office activity, with a collaborative team focused on quality housing services and improved client outcomes for vulnerable communities.