Senior Guest Services Supervisor – Remote Village

Civeo Australia; Rockhampton Regional; On-site; AUD 88,000 - 100,000; Full time

Benefits offered by this job

12% Superannuation

DIDO incentive

Accommodation on site

Meals provided on site

On-site gym and village amenities

Employee rewards and discounts

EAP and wellbeing initiatives

Training and career progression

Job summary

Civeo Australia is seeking a Senior Guest Services Assistant to join the Operations team at our Dysart village in QLD. You will supervise and support the Guest Services team, manage bookings, check-ins/outs, and reports, while ensuring smooth front office operations on a 9-on/5-off roster.

The role requires supervisory experience in hospitality, strong customer service and admin skills, and the ability to work in high-volume environments.

Qualifications

• Experience in a senior guest services or front office role.
• Demonstrated supervisory experience in hospitality or accommodation services.
• Experience using accommodation management systems, preferably RMS9 or similar.

Responsibilities

• Supervise and support the Guest Services team to ensure efficient daily operations.
• Coordinate guest arrivals, departures, room allocations and reservations processing.
• Perform check-ins, check-outs and respond to guest enquiries professionally.
• Assist with roster coordination and on-the-job training of Guest Services team members.
• Ensure reservation data accuracy and compliance with company procedures.
• Prepare and distribute reports in line with operational requirements.
• Process retail transactions and maintain accurate cash handling records.
• Monitor stock levels within reception and retail areas.
• Build positive relationships with guests and clients while resolving issues promptly.
• Maintain a safe, professional and welcoming environment for guests and team members.

Skills

Leadership experience

Reservation systems

RMS9 familiarity

Microsoft Office

Customer service

Communication skills

Multitasking

Team training

Education

Full Australian working rights

Tools

RMS9 system

Point of Sale

Job description

Civeo Australia is seeking a Senior Guest Services Assistant to join the Operations team at our Dysart village in QLD. You will supervise and support the Guest Services team, manage bookings, check-ins/outs, and reports, while ensuring smooth front office operations on a 9-on/5-off roster.

The role requires supervisory experience in hospitality, strong customer service and admin skills, and the ability to work in high-volume environments.