Senior Village Operations Leader – Multi-Site (SE QLD)

Living Choice Australia; Gold Coast City; On-site; AUD 120,000 - 170,000; Full time

Job summary

Living Choice Australia is seeking an experienced Village Operations Manager to oversee operations across our Gold Coast and Sunshine Coast villages. You will lead Village Managers, drive operational excellence and ensure compliance, resident satisfaction and community engagement across multiple locations.

This hands-on leadership role requires strong people leadership, stakeholder management and a customer-focused approach to community living.

Qualifications

• Seasoned leader with experience in retirement living, aged care, hospitality, property or multi-site operations
• Strong communication and stakeholder management abilities
• Experience managing budgets, compliance and operational performance
• Current Australian Driver's Licence
• National Police Check or willingness to obtain one

Responsibilities

• Lead and support Village Managers across multiple villages
• Drive operational excellence, compliance and continuous improvement
• Build strong relationships with residents, families and committees
• Oversee budgets, reporting and operational performance
• Support village projects, refurbishments and new developments
• Ensure villages operate to high standards of presentation, safety and resident experience
• Partner with Sales, Marketing, Finance and Construction teams
• Travel regularly between Gold Coast and Sunshine Coast locations

Skills

Senior leadership

People leadership

Stakeholder management

Budget management

Compliance

Operational excellence

Job description

Living Choice Australia is seeking an experienced Village Operations Manager to oversee operations across our Gold Coast and Sunshine Coast villages. You will lead Village Managers, drive operational excellence and ensure compliance, resident satisfaction and community engagement across multiple locations.

This hands-on leadership role requires strong people leadership, stakeholder management and a customer-focused approach to community living.