Village Manager Operations

Living Choice Australia; Gold Coast City; On-site; AUD 120,000 - 170,000; Full time

Job summary

Living Choice Australia is seeking an experienced Village Operations Manager to oversee operations across our Gold Coast and Sunshine Coast villages. You will lead Village Managers, drive operational excellence and ensure compliance, resident satisfaction and community engagement across multiple locations.

This hands-on leadership role requires strong people leadership, stakeholder management and a customer-focused approach to community living.

Qualifications

• Seasoned leader with experience in retirement living, aged care, hospitality, property or multi-site operations
• Strong communication and stakeholder management abilities
• Experience managing budgets, compliance and operational performance
• Current Australian Driver's Licence
• National Police Check or willingness to obtain one

Responsibilities

• Lead and support Village Managers across multiple villages
• Drive operational excellence, compliance and continuous improvement
• Build strong relationships with residents, families and committees
• Oversee budgets, reporting and operational performance
• Support village projects, refurbishments and new developments
• Ensure villages operate to high standards of presentation, safety and resident experience
• Partner with Sales, Marketing, Finance and Construction teams
• Travel regularly between Gold Coast and Sunshine Coast locations

Skills

Senior leadership

People leadership

Stakeholder management

Budget management

Compliance

Operational excellence

Job description

Lead thriving retirement communities across Southeast Queensland.

Living Choice Australia is seeking an experienced Village Operations Manager to oversee operations across our Gold Coast and Sunshine Coast villages.

Reporting to the General Manager - Village Operations, you'll provide leadership, coaching and support to Village Managers while driving operational excellence, compliance, resident satisfaction and community engagement across multiple locations.

This is a hands-on leadership role for someone who is passionate about creating exceptional retirement living communities.

About the Role

You will:

• Lead and support Village Managers across multiple villages
• Drive operational excellence, compliance and continuous improvement
• Build strong relationships with residents, families and committees
• Oversee budgets, reporting and operational performance
• Support village projects, refurbishments and new developments
• Ensure villages operate to the highest standards of presentation, safety and resident experience
• Partner with Sales, Marketing, Finance and Construction teams
• Travel regularly between Gold Coast and Sunshine Coast locations

About You

You will bring:

• Senior leadership experience within retirement living, aged care, hospitality, property or multi-site operations
• Strong people leadership and coaching skills
• Excellent communication and stakeholder management abilities
• Experience managing budgets, compliance and operational performance
• A customer-focused approach and passion for community living
• Current Australian Driver's Licence
• National Police Check (or willingness to obtain one)

Why Join Living Choice?

• Leadership role across premium Gold Coast and Sunshine Coast communities
• Make a genuine difference in residents' lives
• Supportive and collaborative leadership team
• Diverse, autonomous role with variety and influence
• Growing organisation with exciting future opportunities