Senior Helpdesk & It Infrastructure Analyst

Prouds Jewellers Pty. Ltd.; New South Wales; On-site; AUD 110,000 - 140,000; Full time

Job summary

Prouds Jewellers Pty. Ltd. in Sydney, NSW, is seeking a Senior Helpdesk & IT Infrastructure Analyst to lead second-level support and maintain IT infrastructure across stores, state offices and the head office.

You will collaborate with the NZ Infrastructure team on improvement initiatives. Responsibilities include incident resolution, server room management, vendor liaison, disaster recovery planning and documentation.

Responsibilities

• Incident resolution and second-level support.
• Server room management.
• Vendor liaison.
• Disaster recovery planning.
• Documentation.

Job description

Job Description

Senior Helpdesk & IT Infrastructure Analyst Prouds Jewellers Pty. Ltd. Sydney, NSW, AU

The JPL Group is seeking an experienced Senior Helpdesk Analyst to join our team in NSW. You will manage second-level support and help maintain IT infrastructure across stores, state offices, and the head office, collaborating with the NZ Infrastructure team on improvement initiatives.

Responsibilities include incident resolution, server room management, vendor liaison, disaster recovery planning, and documentation.

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our wo