Senior Helpdesk & IT Infrastructure Analyst

Prouds Jewellers Pty. Ltd.; New South Wales; Hybrid; AUD 90,000 - 115,000; Full time

Job summary

The JPL Group is seeking an experienced Senior Helpdesk Analyst to join our team in NSW. You will manage second-level support and help maintain IT infrastructure across stores, state offices, and the head office, collaborating with the NZ Infrastructure team on improvement initiatives.

Responsibilities include incident resolution, server room management, vendor liaison, disaster recovery planning, and documentation.

Qualifications

• 3+ years working in IT Support roles.
• Experience with IT systems including AIX, Point of Sale, Veeam and SQL Server.
• Experience managing delivery of services and projects with external vendors.
• Strong written and verbal communication; ability to work Independently and in a team.

Responsibilities

• Provide second level technical support for issues or queries.
• Facilitate maintenance of IT infrastructure across the business.
• Oversee administration and operations of IT infrastructure.
• Server room management and hardware organisation; drive improvements.

Skills

IT Support

Vendor Management

Team Collaboration

Communication

Project Delivery

Education

Relevant IT tertiary education

Tools

MS Office

MS Exchange

VMware

AIX

Point of Sale

Veeam

SQL Server

Job description

The JPL Group is seeking an experienced Senior Helpdesk Analyst to join our team in NSW. You will manage second-level support and help maintain IT infrastructure across stores, state offices, and the head office, collaborating with the NZ Infrastructure team on improvement initiatives.

Responsibilities include incident resolution, server room management, vendor liaison, disaster recovery planning, and documentation.