IT Service Desk Analyst L1 - Frontline Tech Support

Michael Hill Jeweller; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Michael Hill Jeweller in Brisbane seeks an IT Service Desk Analyst L1 to be the first point of contact for staff across Australia, NZ and Canada. You’ll provide phone and ticketing support, troubleshoot issues, and help users find solutions to keep business operations running smoothly.

Working from our Brisbane Support Centre, you’ll gain hands-on exposure to a variety of technologies and systems, with opportunities to grow your technical skills in a collaborative environment.

Qualifications

• Experience in a service desk environment or eagerness to start in IT.
• Strong problem-solving and communication skills.
• Desire to learn and adapt in a fast-paced environment.

Responsibilities

• Provide first-line IT support via phone and ticketing systems.
• Troubleshoot issues and guide users to solutions.
• Log, manage and prioritise support requests.
• Escalate complex issues to specialist teams as needed.
• Create and maintain user-friendly documentation.
• Assist with IT asset management and system administration tasks.
• Contribute ideas to improve processes and user experience.
• Support technology projects and business initiatives across the organisation.

Skills

Customer service

Problem solving

Communication

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

IT ticketing systems

Remote support tools

Job description

Michael Hill Jeweller in Brisbane seeks an IT Service Desk Analyst L1 to be the first point of contact for staff across Australia, NZ and Canada. You’ll provide phone and ticketing support, troubleshoot issues, and help users find solutions to keep business operations running smoothly.

Working from our Brisbane Support Centre, you’ll gain hands-on exposure to a variety of technologies and systems, with opportunities to grow your technical skills in a collaborative environment.