Senior Guest Service Assistant | Dysart | 14:7

Civeo Australia; Mackay Regional; On-site; AUD 80,000 - 98,000; Full time

Benefits offered by this job

14/7 roster

Accommodation provided on site

Meals provided on site

On-site gym

Village amenities

Employee discounts

EAP and wellbeing

Job summary

Civeo Australia is seeking a Senior Guest Services Assistant for our Dysart Village in Central Queensland. You will supervise the Guest Services team, manage reservations, check-ins/outs, and ensure a smooth front-office operation on a 14 days on, 7 days off roster.

You will mentor staff, maintain data accuracy, and deliver high standards of guest service across accommodation and retail activities on site. This full-time role offers a comprehensive package and on-site facilities.

Qualifications

• Senior guest services leadership experience or front office leadership role
• Experience in reservations, accommodation services or guest services operations
• Proven ability to train and mentor team members
• Strong administration and Microsoft Office skills
• Excellent communication and customer service skills

Responsibilities

• Supervise and support the Guest Services team to ensure efficient daily operations
• Coordinate guest arrivals, departures, room allocations and reservations processing
• Perform check-ins and check-outs and respond to guest enquiries professionally and efficiently
• Assist with roster coordination and on-the-job training of Guest Services team members
• Ensure reservation data accuracy and compliance with company procedures
• Prepare and distribute reports in line with operational requirements
• Process retail transactions and maintain cash handling records
• Monitor stock levels within reception and retail areas
• Build positive relationships with guests and clients while resolving issues promptly
• Maintain a safe, professional and welcoming environment for guests and team members

Job description

About the Role

We have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our Dysart Village, located in Central Queensland.

Job Description

We have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our Dysart Village, located in Central Queensland. Reporting to site management, you will supervise and support the Guest Services team while ensuring the smooth day-to-day operation of front office services. This includes accommodation bookings, room allocations, reservations management, guest arrivals and departures, reporting, retail transactions and general administration. As a senior member of the Guest Services team, you will assist with training and mentoring team members, maintaining data accuracy and delivering a high standard of service to guests and clients. This is a full-time, permanent position working a 14 days on, 7 days off roster (14/7).

About the Role

We have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our Dysart Village, located in Central Queensland.

Key Responsibilities

• Supervise and support the Guest Services team to ensure efficient daily operations
• Coordinate guest arrivals, departures, room allocations and reservations processing
• Perform check-ins, check-outs and respond to guest enquiries professionally and efficiently
• Assist with roster coordination and on-the-job training of Guest Services team members
• Ensure reservation data accuracy and compliance with company procedures
• Prepare and distribute reports in line with operational requirements
• Process retail transactions and maintain accurate cash handling records
• Monitor stock levels within reception and retail areas
• Build positive relationships with guests and clients while resolving issues promptly
• Maintain a safe, professional and welcoming environment for guests and team members

About You

• Previous experience in a senior guest services, reservations, accommodation services or front office leadership role
• Demonstrated supervisory or leadership experience within hospitality or accommodation services
• Experience using accommodation management systems, preferably RMS9 or similar
• Strong administration and Microsoft Office skills
• Excellent communication and customer service skills
• Ability to work in a high-volume, fast-paced environment
• Strong organisational, problem-solving and multitasking abilities
• Previous remote village, mining or resources accommodation experience (desirable)
• Ability to pass a pre-employment medical and drug & alcohol screening
• National Police Clearance or willingness to obtain one
• Full Australian working rights

What We Offer

• Permanent, full-time opportunity
• 14/7 roster
• Total package of $89,188.67 including a $7,000 DIDO incentive
• Accommodation and meals provided whilst on site
• Access to on-site gym, recreation facilities and village amenities
• Employee rewards, recognition and retail discounts through The Civeo Hive
• Employee Assistance Program (EAP) and wellbeing initiatives
• Ongoing training, development and career progression opportunities
• Supportive team culture with a strong focus on safety