Senior Guest Services Supervisor — 14/7 Roster & Onsite Benefits

Civeo Australia; Rockhampton Regional; Presencial; AUD 80.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14/7 roster

Accommodation provided on site

On-site gym and village amenities

Employee discounts via Civeo Hive

Descripción de la vacante

Civeo Australia is seeking a Senior Guest Services Assistant to join the Dysart Village operations team in Central Queensland. You will supervise the Guest Services team, oversee front office duties including bookings, room allocations, check-ins and guest inquiries, and mentor junior staff to maintain service excellence.

The role is full-time, with a 14 days on/7 days off roster, and offers on-site accommodation, meals, and access to village amenities.

Formación

• Senior guest services or front office leadership role
• Experience supervising or mentoring team members
• Experience with accommodation management systems (RMS9 or similar)
• Strong administration and Microsoft Office skills
• Excellent communication and customer service
• Ability to work in a high-volume, fast-paced environment
• Strong organisational and multitasking abilities
• Desirable: remote village/mining/resources accommodation experience
• Able to pass pre-employment medical and drug/alcohol screening
• National Police Clearance or willing to obtain one
• Full Australian working rights

Responsabilidades

• Supervise and support the Guest Services team to ensure efficient daily operations
• Coordinate guest arrivals, departures, room allocations and reservations processing
• Perform check-ins and check-outs and respond to guest enquiries professionally
• Assist with roster coordination and on-the-job training of Guest Services team members
• Ensure reservation data accuracy and compliance with procedures
• Prepare and distribute reports in line with operational requirements
• Process retail transactions and maintain accurate cash handling records
• Monitor stock levels within reception and retail areas
• Build positive relationships with guests and clients while resolving issues promptly
• Maintain a safe, professional and welcoming environment for guests and team members

Conocimientos

Leadership experience

MS Office

RMS9 familiarity

Guest service

Communication skills

High-volume work

Organizational skills

Herramientas

RMS9

Descripción del empleo

Civeo Australia is seeking a Senior Guest Services Assistant to join the Dysart Village operations team in Central Queensland. You will supervise the Guest Services team, oversee front office duties including bookings, room allocations, check-ins and guest inquiries, and mentor junior staff to maintain service excellence.

The role is full-time, with a 14 days on/7 days off roster, and offers on-site accommodation, meals, and access to village amenities.