Senior Guest Services Assistant I Dysart SPV I 9:5

Civeo Australia; Rockhampton Regional; Presencial; AUD 88.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12% Superannuation

DIDO incentive

Accommodation on site

Meals provided on site

On-site gym and village amenities

Employee rewards and discounts

EAP and wellbeing initiatives

Training and career progression

Descripción de la vacante

Civeo Australia is seeking a Senior Guest Services Assistant to join the Operations team at our Dysart village in QLD. You will supervise and support the Guest Services team, manage bookings, check-ins/outs, and reports, while ensuring smooth front office operations on a 9-on/5-off roster.

The role requires supervisory experience in hospitality, strong customer service and admin skills, and the ability to work in high-volume environments.

Formación

• Experience in a senior guest services or front office role.
• Demonstrated supervisory experience in hospitality or accommodation services.
• Experience using accommodation management systems, preferably RMS9 or similar.

Responsabilidades

• Supervise and support the Guest Services team to ensure efficient daily operations.
• Coordinate guest arrivals, departures, room allocations and reservations processing.
• Perform check-ins, check-outs and respond to guest enquiries professionally.
• Assist with roster coordination and on-the-job training of Guest Services team members.
• Ensure reservation data accuracy and compliance with company procedures.
• Prepare and distribute reports in line with operational requirements.
• Process retail transactions and maintain accurate cash handling records.
• Monitor stock levels within reception and retail areas.
• Build positive relationships with guests and clients while resolving issues promptly.
• Maintain a safe, professional and welcoming environment for guests and team members.

Conocimientos

Leadership experience

Reservation systems

RMS9 familiarity

Microsoft Office

Customer service

Communication skills

Multitasking

Team training

Educación

Full Australian working rights

Herramientas

RMS9 system

Point of Sale

Descripción del empleo

Job Description

About the Role

We have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our SPV Village located in Dysart, QLD.

Reporting to site management, this position is responsible for supervising and supporting the Guest Services team while ensuring the smooth day-to-day operation of front office services. Duties include processing bookings, allocating accommodation, performing check-ins and check-outs, preparing reports, handling retail transactions, and completing general administrative tasks.

This is a full-time, permanent position working a rotating 9 days on, 5 days off roster.

Key Responsibilities

• Supervise and support the Guest Services team to ensure efficient daily operations


• Coordinate guest arrivals, departures, room allocations and reservations processing


• Perform check-ins, check-outs and respond to guest enquiries professionally and efficiently


• Assist with roster coordination and on-the-job training of Guest Services team members


• Ensure reservation data accuracy and compliance with company procedures


• Prepare and distribute reports in line with operational requirements


• Process retail transactions and maintain accurate cash handling records


• Monitor stock levels within reception and retail areas


• Build positive relationships with guests and clients while resolving issues promptly


• Maintain a safe, professional and welcoming environment for guests and team members

About You

• Previous experience in a senior guest services, reservations or front office role


• Demonstrated supervisory or leadership experience within hospitality or accommodation services


• Experience using accommodation management systems, preferably RMS9 or similar


• Strong administration and Microsoft Office skills


• Excellent communication and customer service skills


• Ability to work in a high-volume, fast-paced environment


• Strong organisational, problem-solving and multitasking abilities


• Previous remote village, mining or resources accommodation experience (desirable)


• Ability to pass a pre-employment medical and drug & alcohol screening


• Full Australian working rights

What We Offer

• $88,163.81 + 12% Superannuation


• $7,000 DIDO incentive


• Permanent, full-time opportunity


• 9 days on, 5 days off (Monday in, Wednesday out)


• Accommodation and meals provided while on site


• Access to on-site gym, recreation facilities and village amenities


• Employee rewards, recognition and retail discounts through The Civeo Hive


• Employee Assistance Program (EAP) and wellbeing initiatives


• Training, development and career progression opportunities


• Supportive team culture with a strong focus on safety

Our Commitment to Diversity, Inclusion & Belonging

At Civeo, we believe that our strength comes from the diversity of our people. We’re committed to creating a safe, inclusive and welcoming workplace where everyone - regardless of culture, background, gender, identity, age, ability or lived experience - feels valued, respected and able to thrive.

We celebrate different perspectives and are dedicated to ensuring equal opportunity across all stages of employment. Like leading organisations in our industry, we recognise that inclusive teams are safer, more innovative and more effective, and we actively work to remove barriers, mitigate bias and support fair outcomes for all.

We are proud to work closely with Traditional Owners and strongly encourage Aboriginal and Torres Strait Islander applicants to apply.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We’re committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and Aboriginal and Torres Strait Isander Peoples Businesses, we’re not just operating accommodation villages, we’re nurturing relationships that honour the rich cultural heritage of the land.

Stay Well. Work Well.