Guest Services Assistant | Dysart | 14:7

Civeo Australia; Mackay Regional; On-site; AUD 76,000 - 93,000; Full time

Benefits offered by this job

Accommodation on site

Meals provided

14/7 roster

Career progression

EAP

Job summary

Civeo is seeking a Guest Services Assistant for Dysart Village in Queensland. You will be the first point of contact for guests, handling arrivals, departures, bookings and enquiries, ensuring prompt, professional service while adhering to company procedures.

This permanent full-time role operates on a 14 days on, 7 days off roster with accommodation and meals provided on site, contributing to a welcoming guest experience across the village’s facilities.

Qualifications

• Experience in reception, guest services, front office, reservations or administration.
• Strong customer service and communication skills.
• Experience using accommodation management systems (RMS experience highly regarded).
• Good computer skills, including Microsoft Office.
• Strong organisational and problem-solving abilities.
• Ability to work effectively in a busy, fast-paced environment.

Responsibilities

• Deliver exceptional customer service to guests and clients.
• Process reservations, accommodation bookings and room allocations.
• Complete guest check-ins and check-outs efficiently and accurately.
• Respond to guest enquiries and resolve issues professionally.
• Maintain accurate reservation, reporting and administrative records.
• Process retail transactions, EFTPOS payments and cash handling requirements.
• Prepare operational reports and complete general administration duties.
• Liaise with housekeeping and maintenance teams regarding guest requests.
• Maintain a safe, professional and welcoming environment.
• Assist with accommodation administration and village reception operations.

Skills

Guest services

Reception

Reservations

Administration

Customer service

Microsoft Office

Communication

Problem-solving

Tools

RMS

Microsoft Office

Job description

Job Description

Are you passionate about delivering exceptional customer service in a fast-paced hospitality environment?

Civeo is seeking a Guest Services Assistant to join our team at Dysart Village in Queensland.

Working a 14 days on, 7 days off roster, you'll be the first point of contact for guests staying in our village, creating a welcoming experience while supporting the day-to-day operation of reception, reservations and accommodation services.

Dysart Village is one of Civeo's largest accommodation villages, providing more than 1,400 rooms for guests working throughout the Bowen Basin mining region. The village features accommodation, dining, recreation and fitness facilities and supports a large and diverse workforce, requiring a dedicated team committed to delivering outstanding guest experiences.

About The Role

Reporting to the Guest Services Manager, you will be responsible for welcoming guests, processing arrivals and departures, managing accommodation bookings and responding to guest enquiries. A key focus of the role is delivering prompt, professional and efficient customer service while ensuring all guest services processes are completed accurately and in accordance with company procedures.

This is a permanent full-time position working a 14 days on, 7 days off roster, with accommodation and meals provided whilst on site.

Key Responsibilities

• Deliver exceptional customer service to guests and clients
• Process reservations, accommodation bookings and room allocations
• Complete guest check-ins and check-outs efficiently and accurately
• Respond to guest enquiries and resolve issues professionally
• Maintain accurate reservation, reporting and administrative records
• Process retail transactions, EFTPOS payments and cash handling requirements
• Prepare operational reports and complete general administration duties
• Liaise with housekeeping and maintenance teams regarding guest requests
• Maintain a safe, professional and welcoming environment
• Assist with accommodation administration and village reception operations

About You

We'd love to hear from candidates who have:

• Previous reception, guest services, front office, reservations or administration experience
• Strong customer service and communication skills
• Experience using accommodation management systems (RMS experience highly regarded)
• Good computer skills, including Microsoft Office
• Strong organisational and problem-solving abilities
• The ability to work effectively in a busy, fast-paced environment
• Previous remote village, hospitality, accommodation, mining or resources sector experience (desirable)
• Previous experience in a customer-facing hospitality, accommodation or administration role
• Full Australian working rights
• Ability to pass a pre-employment medical and drug & alcohol screening
• Willingness to undergo a National Police Clearance as part of the pre-employment process

What We Offer

• Permanent full-time employment on a 14/7 roster
• $84,908.86 Total Annual Package (inclusive of DIDO incentive)
• Accommodation and meals provided whilst on site
• Access to village recreation facilities and amenities
• Employee rewards and recognition through The Civeo Hive
• Employee Assistance Program (EAP)
• Training, development and career progression opportunities
• Supportive team culture with a strong focus on safety